Dear UScellular® Customer,

As your wireless carrier, we are committed to delivering uninterrupted service. The global cellular industry is undergoing network changes that will affect the service on your 3G phone line. While the 3G network has met customer needs for years, it is now being replaced by 4G and 5G networks. Throughout 2022, many carriers will retire their 3G networks.

At UScellular, we are committed to supporting your needs and we will be the last large carrier to shut down its 3G network. However, as other carriers begin to shut down their networks, you may experience a decline in service when you travel outside of your local area and roam on another carrier's network. This is because no carrier offers blanket nationwide 3G service.

As carriers begin to shut down 3G towers, the following features will decline:

  • No calling, texting, and data usage when roaming: Depending on where you are in another carrier's coverage map, your phone may simply stop functioning for any features requiring cell coverage. Wi-Fi would continue to be available.
  • No 911 or other emergency calls when roaming: With the loss of cell coverage, you may not be able to call 911 or roadside assistance.
  • No or slow data: Uploading and downloading will become slower (comparable to dial-up) or stop completely in BOTH roaming and UScellular service areas.
  • What this means for you:
    To ensure uninterrupted service now and in the future, you will need to upgrade your phone. We know this may be a difficult change for you, so we're working to ensure this transition is as hassle-free as possible.

    To help with this change, we want to give you an option that works for you.
    Beginning today, you have a choice of a FREE Moto G Pure or Moto G Play or a Samsung A03s for $49.99 with no activation fee. You must be on a qualified phone plan to take advantage of this offer. This offer ends September 30, 2022. To choose your new phone, simply visit your local UScellular store.

    Thank you for being part of the UScellular community. You're not just a customer to us — you're a neighbor, too. Your experience and safety are of the utmost importance and we're here to help every step of the way because your satisfaction is what matters most.


    Your UScellular Customer Service Team
    For more information visit:

    Things we want you to know: Qualified plan required, and current equipment upgrade to eligible customers with CDMA devices. Requires a current Simple Connect Plan. Eligible Devices: Moto G Pure, Moto G Play, Samsung A03s. $30 bill credit comes via one-time account credit that will appear on account within 1-2 bill cycles. Moto G Pure, Moto G Play: Free after $30 bill credit. Samsung A03s: Original MSRP $79.99. 5G capable device required to experience 5G. 5G coverage not available in all areas. See for details. Taxes, fees and add. terms apply. No cash value. See for details including obligations to serve Kansas customers. ©2022 UScellular