• Phones
    • All Phones
    • Feature Phone
    • iPhone
    • Android Phones
    • Bring Your Own Phone or Device
    • Certified Pre-Owned
    • Basic Phones
    • Apple Detected
    • Samsung Detected
    • Device Protection+
    • Samsung Galaxy S20 | S20+ | S20 Ultra 5G
    • Samsung Galaxy S10e | Google Pixel 4
    • U.S. Cellular | D-Link Home and Business Phone
    • UScellular | Samsung Galaxy S21
    • Bring Your Own Device
    • Trade-In
  • Plans
    • All Plans
    • Home Internet
    • COPY Phone and Data Retail Plans | UScellular
    • Prepaid
    • Small Business Internet Solutions
    • 2GB Plans
    • High-Speed Internet
    • Smartwatch Plans and Lifeline Plan Services
    • Innovation & Technology
    • Travel Cell Phone Plans
    • Affordable Connectivity Program
    • Lookout
    • Phone and Data Retail Plans - Spanish | UScellular
    • Phone and Data Retail Plans | UScellular
    • Affordable Connectivity
    • Prepaid Welcome
    • Circle of Influence
    • Prepaid Welcome Android
    • Affordable Connectivity Program
    • Government Assistance Programs
    • Lifeline
    • Unlimited Plans
    • Small Business Connections
    • International Plans
    • Travel Cell Phone Plans
    • International Long Distance Calling
  • Shop
    • All Products
    • Installment Pricing
    • Connected Home
    • Travel & Vehicle
    • Audio Accessories
    • Smartwatches
    • Compare Tablets
    • Apple Watch Series 4
    • Compare Apple Watch Models
    • Compare iPhone
    • iPad Pro (5G)
    • iPhone SE
    • iPad 8th Gen
    • iPad Air
    • Apple Watch SE
    • Apple Watch Series 6
    • UScellular | Google Pixel 5
    • iPhone 12
    • iPhone 12 Pro
    • Coolpad Dyno2 Kid Watch
    • Apple Fitness+
    • iPhone 13
    • iPhone 13 Pro
    • iPad 9th Gen
    • Apple Watch Series 7
    • TESTING SPACER
    • iPad Air
    • iPhone 13 Green
    • iPhone 13 Pro Green
    • iPhone SE 3rd Gen
    • weBoost
    • iPhone 14 Pro
    • iPhone 14
    • Apple Watch Series 8
    • Apple Watch Ultra
    • Apple Watch SE 2nd Gen
  • Deals
    • View All Deals
    • Product Deals
    • Switcher Deals
    • Trade-In Device
    • Military
    • Walmart/Sam's Club Employee Discount
    • WiFi Calling
    • Google | UScellular™
    • Apple | UScellular™
    • Samsung | UScellular™
    • Discounts
    • Military Discounts
    • Partner Employee Discounts
    • Motorola
    • Holiday Gift Guide
    • Shop All Apple Products | UScellular​
    • Shop New Apple iPhones | UScellular
    • Shop New Apple iPads | UScellular
    • Shop Apple Watch | UScellular
    • Shop All Apple Accessories | UScellular
  • Get to Know Us
    • Get to Know Us
    • Why Switch Cell Phone Carriers
    • Our Promise to You
    • Coverage Map
    • Return Policy
    • Community Outreach
    • U.S. Cellular Blog
    • Our Company Mission
    • Why Switch Phone Carriers? | UScellular
  • Support
    • FAQ
    • Contact Us
    • Know Before You Call or Visit
    • Current Customers
    • Disaster Response and Emergency Support
    • Device Tutorials
    • Software Updates
    • Messages
    • Device Activation
    • Smartphone Mobile Hotspot
    • VoLTE for iPhone
    • VoLTE Network Notice
    • Notification for St. Joseph, Missouri
    • Notification for South Carolina
    • D-Link 4G LTE Router DWR-922
    • D-Link 4G LTE Router DWR-961
    • D-link Devices
    • FCC Booster Registration
    • Notification for St. Joseph, Missouri 2
    • Notification for St. Joseph, Missouri 2
    • Notification for South Carolina 2
    • Notification for South Carolina 3
    • Wireless Emergency Alerts
    • Information about to your Enhanced Calling Features - Apple
    • Information about to your Enhanced Calling Features - Android
    • Preventing Wireless Phone Number Porting Fraud
    • Learn With US
    • JANPREUBS001
    • Notification for St. Joseph, Missouri 2
    • JANPREUBS0011
    • JANPREUBS021
    • JANPREUBS021
    • JANPREUBS041
    • JANPREDVD001
    • JANPREDVD021
    • JANPREDVD052
    • JANPREDVD031
    • Notice of Data Breach Jan. 22 2021
    • PRE 2021 300 off Upgrade
    • PRE 2021 200 off Upgrade
    • PRE 2021 100 off Upgrade
    • PRE 2021 200 off Upgrade | 5-13-21
    • PRE 2021 300 off Upgrade | 5-13-21
    • California Virtual Public Telecommunications Hearings
    • Notice of Data Breach Jan. 22 2021
  • Coverage Map
    • Voice & Data Maps
  • UScellular | Site Temporarily Unavailable
  • UI Style Guide
    • Component Hub
    • Home
    • Shop
    • Phone
    • Bring Your Own Phone
    • Plans
    • Support
    • Unlimited Payback
    • Why Switch
    • Prepaid Plans
    • Content Detail
  • Votle Coverage Map
    • Voice & Data Maps
  • Compare Device
  • FCC Booster Registration | UScellular
  • Partner Page
  • COVID-19
  • Juneteenth
  • Zone 1 Daily International Travel Pass
  • Zone 2 Daily International Travel Pass
  • Mexico Daily International Travel Pass
  • Canada Daily International Travel Pass
  • Agent Program | UScellular
  • ConnectHQ Temporarily Unavailable
  • John Deere Partner Employee Discount Program
  • Deals
    • View All Deals
    • Product Deals
    • Trade-In Device
    • Refer a Friend
    • Military
    • Walmart/Sam's Club Employee Discount
    • WiFi Calling
    • Google
    • Apple
    • Samsung
  • Travel Cell Phone Plans
  • International Plans
  • Home Internet
  • 3G Network Shutdown & FAQ
    • 3G Affected Device List
  • UScellular letter 1
  • UScellular Letter 2
  • CDMA Pilot Letter 3
  • CDMA Pilot Letter 4
  • CDMA Prepaid Letter for Free Phone Moto Offer
  • CDMA Ready Connect Phone Offer Page - Dollar General/ Family Dollar
  • CDMA Ready Connect Phone Offer Page - Walmart
  • CDMA Home Phone Pilot Letter-2
  • CDMA Home Phone Pilot Letter-1
  • CDMA Home Phone Pilot Letter-2 Group 2
  • CDMA Home Phone Pilot Letter-2 Group 1
  • CDMA Home Phone Pilot Letter-3 Group 1
  • CDMA Home Phone Pilot Letter-3 Group 2
  • CDMA Doniphan Tower Shutdown - Prepaid
  • CDMA Doniphan Tower Shutdown - Postpaid
  • SIM Activation
  • OG Test
  • Support Home
    • Robocalls
    • ESIM FAQ
    • Prepaid Account Management FAQs
    • Home Internet Support
    • Submit a Claim
    • Trade-In your Phone or Tablet FAQs
    • Information about to your Enhanced Calling Features - Android
    • Wireless Emergency Alerts FAQ
    • Buy New Phone
    • Bring Your Own Device FAQs
    • Bring Your Number to UScellular
    • Buy Accessory with Monthly Payments
    • Shipping FAQs
    • Exchange My Phone
    • Transfer Your Phone Support
    • Device Support
    • Unlimited Plan Support
    • My Account Support
    • Payment Options
    • Device Activation Support
    • Roaming FAQs
    • Billing
    • Contact-us
    • Accessibility & Hearing Aid Compatibility
    • Rural Call Completion
    • Device Tutorials
    • Device Protection Claim
    • Software Updates
    • Disaster Response and Emergency Support
    • California Virtual Public Telecommunications Hearings | UScellular
    • Visual Voicemail Support
    • Small Business
  • Door to Door Home Internet
  • Tutorials
  • Business
    • Wireless
    • Deals
    • Solutions
    • Internet
  • Prepaid
    • Plans
    • Deals
    • Phones
    • Already a Customer
  • Home
  • Bills & Payments
    • Billing Summary
    • Auto Pay
    • Payment Options
    • Paperless Billing
    • Make a Payment
    • Payment Activity
  • Account
    • Devices & Plans
    • Profile Settings
    • Contracts & Agreements
    • Usage
    • Order History
  • Shop
    • Deals
    • Discounts
    • Phones
    • Accessories
    • Add Line
    • Bring Your Own Phone
    • Tablets
<-- Nothing to see here -->
  • Home
  • Bills & Payments
    • Billing Summary
    • Auto Pay
    • Payment Options
    • Paperless Billing
    • Make a Payment
    • Payment Activity
  • Account
    • Devices & Plans
    • Profile Settings
    • Contracts & Agreements
    • Usage
    • Order History
  • Shop
    • Phones
    • Accessories
    • Add Line
    • Bring Your Own Phone
    • Tablets
  • Phones
    • All Phones
    • iPhone
    • Samsung
    • Android Phones
    • Bring Your Own Phone
    • Basic Phones
    • Device Protection+
    • Trade-In
  • Plans
    • All Plans
    • Unlimited Plans
    • Prepaid
    • Internet
    • Small Business Plans
    • International Travel Plans
    • Smartwatch Plans
    • Affordable Connectivity
  • Shop
    • All Products
    • Installment Pricing
    • Connected Home
    • Travel & Vehicle
    • Audio & More
    • Smartwatches
    • Compare iPads
    • Compare Tablets
    • All Accessories
  • Deals
    • View All Deals
    • Apple
    • Samsung
    • Google
    • Motorola
    • Prepaid
    • Discounts
  • Prepaid
  • Business
  • Internet
  • Support
>
  • My Account
  • Cart
  • Cart-full
  • setting
  • store
  • Magnifing Glass
  • Chat
UScellular
Search
Support
Coverage
Stores

Log Out
Cart
Cart
UScellular
Support
Stores
UScellular
Cart
Cart
UScellular
About
5G Network
Coverage
Stores

Log In
Cart
Cart Cart
Log Out
  • Support
  • Stores
  • Coverage Maps
  • <-- Nothing to see here -->
    Log Out
  • Support
  • Stores
  • Coverage Maps
    • Search
    • Stores
    • Coverage
    • 5G Network
    • About
    • Home
    • Support Home
    • Trade-In your Phone or Tablet FAQs

    Phone Or Tablet Trade-In

    On This Page

    • General Trade-In
    • What Devices are Expected?
    • Understanding Your Trade-In Value
    • Preparing Your Phone for Trade-In

    General Trade-In

    • Your old phone may still hold value. Trade it in and apply any value to a new phone. There are two ways to get rewarded when you trade in:
      • You can get a credit on your UScellular® account for an old phone.
      • You can fulfill a new phone promotional requirement.
      A few simple steps online will get you started towards account credit. Or visit us in-store to get an appraisal of your phone's value, which you can use that day. You can use the value toward a new phone, accessories or to lower your bill.
    • You have options. Choose the trade-in process that works best for you. Trade-in at a UScellular store or use our online trade-in process.
      • In-store, we’ll calculate an estimated value of your phone and complete the trade in process on-site.
      • When you choose our online option, we’ll calculate the value of your phone and send you a prepaid shipping kit with detailed instructions at $0 cost to you.
    • New and current UScellular customers are eligible. New customers can get a quote for their trade-in value; then, must purchase and activate a qualifying device.

    WHAT PHONES ARE ACCEPTED?

    • Only smartphones are eligible for trade-in. Connected devices, including tablets and watches, are not eligible.
    • Yes, we accept smartphones from all major wireless carriers.
    • We understand life happens and most phones are not in perfect condition. Phones with normal wear and tear - even scratched, dented or damaged phones - may still have some value.

      We also accept phones estimated to have no trade-in value. You can still sustainably recycle your old phone at a UScellular store. The environment will thank you.

    Understanding Your Trade-In Value

    • When you visit a UScellular store, we’ll calculate an estimated value of your phone, and we’ll help you complete the trade-in process on-site.

      When using our online trade-in process, you'll enter some info about your phone and we’ll calculate the estimated value. We'll then send you a prepaid shipping kit with detailed instructions for phone shipment at $0 cost to you. Hyla, a UScellular Trade-In Program partner, will verify the model, assess the condition of the phone and determine your final trade-in value. In the unlikely event of a discrepancy, you’ll be notified by email of the updated trade-in value that will be applied to your bill.
    • When you visit a UScellular store, we’ll calculate an estimated value of your phone and you can use that value instantly.

      When using our online trade-in process, we’ll calculate the estimated value of your phone and you'll need to mail in your phone before receiving it. We'll send you a prepaid shipping kit with detailed instructions at $0 cost to you. Once we get your mailed phone, it usually takes 2-3 billing cycles for the trade-in value to appear as a credit on your bill. If you are still waiting for your credit or have any questions, we're here for you. Contact us anytime.
    • To receive full trade-in value, the phone must be in good working condition. The value of any phone is subject to change based on current market demand and the overall condition of the phone.
    • Not all phones will have trade-in value. Phones appraised at $0 can still be sustainably recycled at a UScellular store.

    Preparing your Phone for Trade-in

    • Before mailing your phone in for a trade, make sure to:
      • Save your content (texts, pictures, contacts, etc.) to a computer, the cloud or an external hard drive.
      • Delete all personal information on your phone.
      • Remove any memory or SIM cards.
      • Remove all passcodes, screen locks and activation locks (ex: Find My iPhone).

      Note: Locked/passcode protected phones will result in a trade in value of $0.

    • No, just send the phone only. No need to send the charging plug, cable or any other accessories that originally came with the phone.
    • Yes, the package must be postmarked (mailed) within 30 days of the date you received your appraisal value. Going past 30 days may affect your phones appraised value.
    • Yes, up to 5 phones may be processed during the same transaction.
    • No. Once you've sent your phone to the trade-in program either at a store or by mail, the phone will not be returned for any reason. It’s important to transfer any personal data to a new phone, and then delete all personal information from the trade-in phone before mailing it in.

    STILL HAVE QUESTIONS?

    Contact Us
    • Phones
    • Plans
    • Deals
    • Stores
    • Support
    • Accessories
    • Internet
    • Business Solutions
    • Newsroom
    • Return Policy
    • Investor Relations
    • Careers
    • Phones
    • Plans
    • Deals
    • Store Locator
    • Support
    • Phone Accessories
    • Internet
    • Business Solutions
    • Home Solutions
    • Return Policy
    • Investor Relations
    • Careers
    Do Not Sell or Share My Personal Information
    Limit the Use of My Sensitive Personal Information
    • Sitemap
    • Privacy
    • Legal
    © 2020 UScellular
    • Phones
    • Plans
    • Deals
    • Stores
    • Support
    • Accessories
    • Internet
    • Business Solutions
    • Newsroom
    • Return Policy
    • Investor Relations
    • Careers
    • Phones
    • Plans
    • Deals
    • Store Locator
    • Support
    • Phone Accessories
    • Internet
    • Business Solutions
    • Home Solutions
    • Return Policy
    • Investor Relations
    • Careers
    Do Not Sell or Share My Personal Information
    Limit the Use of My Sensitive Personal Information
    • Sitemap
    • Privacy
    • Legal
    © 2020 UScellular
    • Privacy
    • Legal
    • Do Not Sell or Share My Personal Information
    • Limit the Use of My Sensitive Personal Information
    version
    © 2021 UScellular
    • Home
    • Pay
    • Usage
    • Shop
    • More
    • Privacy
    • Legal
    • Do Not Sell or Share My Personal Information
    • Limit the Use of My Sensitive Personal Information
    version
    © 2021 UScellular
    • Phones
    • Plans
    • Deals
    • Store Locator
    • Support
    • FAQs
    • Internet
    • Business Solutions
    • Newsroom
    • Return Policy
    • Accessories
    • Site Map
    • Make a Payment
    • View Usage
    • Refer a Friend
    • Support
    • Return Policy
    • Submit a DP+ Claim
    • Store Locator
    • Coverage Locator
    • Contact Us
    • Phones
    • Plans
    • Internet
    • Phones
    • Plans
    • Deals
    • Store Locator
    • Support
    • FAQs
    • Internet
    • Business Solutions
    • Newsroom
    • Return Policy
    • Accessories
    • Site Map
    • Make a Payment
    • View Usage
    • Refer a Friend
    • Support
    • Return Policy
    • Submit a DP+ Claim
    • Store Locator
    • Coverage Locator
    • Contact Us
    • Phones
    • Plans
    • Internet
    • Chat
    • Careers
    • Privacy
    • Legal
    • Do Not Sell or Share My Personal Information
    © UScellular