Device Protection+ FAQs

• How do I enroll? +

  If you're an existing or new U.S. Cellular customer, you may enroll an eligible device within 30 days of device activation. If you are purchasing a new device or upgrading your current one you can enroll while placing your order on our site, by visiting a U.S. Cellular store, or calling Customer Service by dialing 611 from your U.S. Cellular phone.
  You may cancel Device Protection+ at any time by calling 1-888-944-9400. You will receive a refund and/or credit, if any, of your unearned premium within the applicable time frame required by law.
• What is my Insurance Deductible or Service Contract Service Fee, and is my device eligible for Cracked Screen Repair? +

  For a list of devices by deductible, service fee, and cracked screen repair eligibility visit phoneclaim.com/uscellular.
• How do I file a claim? +

  Lost, stolen, damaged or device not working after the manufacturer’s warranty? No problem. You have options to file a claim:

  • Visit phoneclaim.com/uscellular 24/7
  • Call 1-888-864-0428
    
    • Hours of operation:
      
      • Mon – Fri: 6 AM – 11 PM CT
      • Sat: 8 AM – 11 PM CT
      • Sun: 9 AM – 7 PM CT
      • (NOTE: Holidays may affect hours)

  Information to have handy:

  • Your U.S. Cellular phone number
  • Credit card for deductible or service fee
  • Device manufacturer, make, model
  • Date and cause of loss/damage

  You must file the claim within 90 days of the incident.
• How do I check the status of a claim or track my shipment? +

  For questions around the status of your claim or tracking of your replacement device, visit phoneclaim.com/uscellular or call Asurion at 1-888-864-0428.
• Are accessories covered? +

  Depending on your claim, the following may be covered:
  Phone: Includes the device and, if part of the loss, standard battery (if removable), standard battery charger, and SIM card.
  Tablet: Includes tablet and if part of the loss, standard battery and SIM card.
• As a Device Protection+ with AppleCare Services customer, what services do I receive? +

  With AppleCare Services* you get access to Apple to administer claims for protection, service and support from the people who know your Apple device best. Once you enroll your eligible iPhone or iPad in Device Protection+ with AppleCare Services, you can enjoy the following:
  

  • 24/7 technical support via chat or phone
  • Software support for iOS, iCloud, and Apple-branded iOS apps
  • Mechanical and electrical failure coverage after the manufacturer’s warranty for your iPhone or iPad
  • Apple-certified repair or replacement with Express Replacement Service
  • Service at Apple Stores and Apple Authorized Service Providers
  • Low service fees** — For iPhone: $29 for each cracked screen repair, or $99 replacement for any other accidental damage from handling (ADH). For iPad: $49 replacement for each ADH claim

  To contact Apple:
  

  • Visit support.apple.com
  • Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you
  • Call 1-800-275-2273

  *Within the first 24 months, AppleCare Services will cover the first two approved ADH claims and all approved malfunction claims after the manufacturer’s warranty for customers who purchase a new eligible iPhone and enroll in Device Protection+ with ACS coverage within 60 days from initial device activation.
  ** For ADH claims, the Service Fee for iPhone cracked screen damage is $29 when service is provided at Apple Stores, Apple Authorized Service Providers, and through Apple's mail-in repair service. For all other iPhone ADH replacement claims, the Service Fee is $99 and for iPad ADH claims $49. When AppleCare Services expires, the service fees for malfunction coverage will increase as shown in the service fee chart within the terms and conditions.