With UScellular now part of T-Mobile, your UScellular prepaid account, including your plan and services, remains in place today.
General Questions
UScellular and T-Mobile are working together to bring you more value and a stronger wireless experience while continuing to support the service you rely on today. Many enhancements are already available including:
Stronger network: We have integrated the UScellular and T-Mobile networks, a huge step that brings you broad coverage, consistent and reliable calling, and faster data speeds with access to T-Mobile’s nationwide 5G network. Whether you’re on the road or at home, you will feel the difference in your phone’s connection.
More choice in your local store: UScellular locations continue to offer a variety of great products, now with the addition of T-Mobile offerings, like expanded Home Internet solutions and more device options.
New perks are already available: Many customers now enjoy added value from T-Mobile, including dining rewards, T-Mobile Travel, and more ways to save.
Where can I learn more about T-Mobile Plans and Services?
As UScellular and T-Mobile continue to come together, you need to take action to move your account and ensure your service continues without interruption. The great news is that T-Mobile has plans that match or exceed the value of your current service. We recommend switching soon to stay connected.
Customers will be notified through direct communications, including email and SMS.
You can make the switch at any time — even today — by exploring T-Mobile’s available plans online or visiting your nearest UScellular or T-Mobile store, where a representative will be happy to assist you. You’re also free to switch to another carrier if you prefer.
We’ll also keep you informed every step of the way. UScellular will send updates and reminders via text message and email, giving you plenty of time to review your options and choose the new plan that’s right for you.
Yes. Most devices recently purchased or upgraded through UScellular will continue to work if you switch to T-Mobile. We recommend keeping your device software up to date, as updates may support ongoing
enhancements.
If an upgrade is needed to ensure the best experience, we’d be happy to help. You can visit a nearby store to explore the latest devices and take advantage of current promotions to find the option that works best for you.
Yes, to keep your current phone number, you’ll just need to transfer (port) to T-Mobile or another carrier before your UScellular Prepaid service is interrupted.
To transfer (port) your number to T-Mobile or another carrier, you’ll need a few simple details from your UScellular account:
Your UScellular account number
A port-out PIN, which can be provided by UScellular Customer Care or
an associate (this PIN is valid for 7 days)
A valid, unique email address
If you’re unsure how to get any of this information, you can visit a UScellular store or contact Customer Care, and they’ll be happy to help you get everything you need for a smooth transfer.
T-Mobile offers a variety of prepaid plans designed to fit different needs and budgets, including options with similar or even greater value than your current plan. The best match will depend on how much data you use, your
budget, and any features that are important to you.
You can explore available plans online or visit a store, where a representative can help you find the closest match based on your current usage.
No, as a valued UScellular Prepaid customer, device connection charges will be waived if you switch to a T-Mobile Prepaid plan.
Yes — you can continue to use any UScellular refill card you’ve already purchased to add service to your account. After using your refill for your next month of service, we recommend switching to a T-Mobile prepaid plan to continue your service without interruption.
Prepaid Account Management
Yes, all your account details are at your fingertips, anytime, anywhere. Log in to check your account balance and stay on top of notifications. You can pay online too, with any major credit, debit, prepaid or refill card.
Download the UScellular Prepaid My Account app for easy access to your account.
Don't have Prepaid My Account? Register now to get access to all its great features.
To renew another month of Prepaid service, you will need to replenish your account by your anniversary date. Your anniversary date is the same each month, and is typically set on the day you activated your UScellular prepaid account. The anniversary date will remain the same, unless there is a specific account change, or if your account goes into suspend. If you have agreed to receive communication on behalf of UScellular, you will receive a text reminder every month before your anniversary date. You can also login to Prepaid My Account to view your anniversary date.
We have many ways you can refill your prepaid account:
Quick Refill lets you submit a one-time payment without logging in.
Login to Prepaid My Account to make a one-time payment, or to set-up autopay so that you never have to worry about missing a payment again.
Dial 233 on your cell or 888-944-9400 on any other phone to follow some prompts and refill with a credit, debit, or refill card.
Prefer to pay in cash? Visit a UScellular store to make a cash payment or get a refill card from over 1,000 retail locations.
Simply login to Prepaid My Account and follow these steps:
1. Click Set Up Auto Pay
2. Add payment amount, source & pay date
3. Click Confirm Auto Pay
Every UScellular prepaid customer is eligible for Grace Period - a feature that gives you an extra 3 days from your anniversary date to replenish funds and keep your account active. You will receive an SMS once your account has entered grace period. As long as you replenish your account within Grace Period, your anniversary date will stay the same, your account will remain active, and you will continue to qualify for grace period every month.
All UScellular Prepaid customers start with a 3-day Grace Period. Extended Grace Period applies after three months of Prepaid service, when an extra two days of Grace Period are automatically applied to your account. So, you'll have a total of five days from your anniversary date to replenish funds and keep your account active. After you've been on a Prepaid plan for 12 months, an additional two days will be added, for a total of seven days.
There are no fees or extra set up required to activate extended Grace Period. As long as you replenish your account within your designated Grace Period, your anniversary date will stay the same and your account will remain active.
If you forget to refill your account, or have insufficient funds on your anniversary date, your account will automatically go into 3 day grace period. If you do not replenish funds within the Grace Period, your account will go into suspend, and your anniversary date will be changed.
Need to replenish your funds? Make a payment using Quick Refill now.
Need to speak about this directly? Contact customer service.
For plans with data limits, we make it easy for you to keep tabs on your data usage. That's why every device is set to receive automatic text alerts from UScellular when you've reached 75% and 100% of your data plan limit.
Want to see how much data you've used this month? Simply log in to Prepaid My Account.
Prepaid Plans
Yes, to see which plan best fits your needs and make any changes, contact Customer Service.
Contact Customer Service to add an additional line to your current Prepaid account.
All Prepaid Unlimited Plans also include a $10 multi-line discount applied to all lines 2-6.
There are no hidden fees included in prepaid plans. You pay the price of your plan plus tax. Normal taxes will apply for your wireless service based on the address on the account, just as they would for your existing other utilities such as electricity.
Visit the plans page to see additional features included in your plan tier, or view your plan details in My Account.
Prepaid Device
If you've had a UScellular prepaid device for more than 12 months, you may be eligible to purchase a device at subsidized pricing. To see if you are upgrade eligible, visit your local UScellular store, or Contact Us.
Access our large device-specific tutorial library for step-by-step guidance on a variety of topics.
Prepaid Rewards App
No, there is no cost when you use the Prepaid Rewards app or when you redeem points. The refill cards are awarded based on points you earn by doing things you already do, with no additional cost to you.
UScellular Prepaid customers on Android devices can earn points on the app.
You have 12 months to redeem the points you earn. Points will expire after that or after 30 days of inactivity within the app.
No, to manage your account, please download the Prepaid My Account App.
If you need assistance or have questions, Contact Us.
Prepaid Account Lock
An Account PIN (personal identification number) is a unique number that identifies you as an account holder when contacting Customer Service.
You can either call us or visit a store. Please remember, when in-store you'll need a government-issued ID.
Account Lock is our free security feature that helps protect against unauthorized SIM changes and port-out requests (number transfers) on your account. Account Lock safeguards your SIM card from any unauthorized changes and fraudulent SIM swaps.
You can activate Account Lock by logging in to My Account. Under the Profile Settings tab, you'll see the option for Account Lock.
You can also activate it by contacting Customer Service. Contact us or visit us in-store.
To remove the lock on your account, please contact Customer Service. Contact us or visit us in-store.