GETTING STARTED WITH MY ACCOUNT

Of course. Business customers can sign up for online account management with My Account. Visit My Account to get started.
Note: My Account is currently unavailable for MABEL customers.

Yes you can, and we make it easy to get started:

• Set Up Biometrics
  • If your device has this functionality, you can log in by entering your username and password and then opt in to save this information in the biometric feature on your device. The next time you log in using your mobile device, you can use facial recognition or your fingerprint to provide the username and password to complete the log in.
• Update Biometrics
  • If you change your username or password while using your mobile device, you will be prompted to update the information stored on your device. Agree to the update to update the information on your device.
  • If you updated your username or password on another device, you would receive an error the next time you try to log in with the biometric feature. You can update the username and password and then tap the ‘Set up Face ID (or Touch ID) login’ link to update the information stored in biometrics.

You can view Voice, Messaging and Data that has been used or is remaining in the current billing period with My Account. Simply Log in to My Account and click on Usage from the menu.

Yes you may change your Customer Address in My Account by following these steps:

• After logging in, go to your “Profile” page.
• Near the bottom will be your Addresses, click on that to open the edit screen.
• You will have two options to edit. Your Customer Address and your Billing Address.
• Customer Address is the primary place of use of Service on your account. This address will be used to determine promotional available, calculate taxes, surcharges and fees. This must be a physical address and can’t be a P.O. Box.
• To edit this address choose the “Edit Address” option under Customer Address.
• Billing Address controls where documents, like your bill, are mailed and is the address associated with your payment option. Your physical or customer address is the location where your orders are delivered. Billing and Customer address may be the same.
• To edit this address choose the “Edit Address” option under Billing Address.

You can update your Billing Address in My Account by following these steps:

• After logging in, go to your “Profile” page.
• Near the bottom will be your Addresses, click on that to open the edit screens.
• You will have two options to edit. Your Customer Address and your Billing Address.
• Customer Address is the primary place of use of Service on your account. This address will be used to determine promotional available, calculate taxes, surcharges and fees. This must be a physical address and can’t be a P.O. Box.
• To edit this address choose the “Edit Address” option under Customer Address.
• Billing Address controls where documents, like your bill, are mailed and is the address associated with your payment option. Your physical or customer address is the location where your orders are delivered. Billing and Customer address may be the same.
• To edit this address choose the “Edit Address” option under Billing Address.

Yes, go to My Account and, under the Account tab select Profile Settings. You can update your email address under Profile. Select Notification to change text messaging preferences. Please be aware for your protection, a text message notification is required to be sent for the following items:

• When you change your password.
• When you change your email address.

To change your notification preferences, simply follow these steps:

• Log in to My Account and under the Account tab click Profile Settings.
• Select Notifications and you’ll be able to manage your email and text notification preferences.

Never. All UScellular customers receive free incoming text message notifications.

• You must be the account owner or have power of attorney on the account.
• Both current and new owner must sign Change of Ownership form in person at store.
• Line of service must be over 90 days old at time of transfer or change.
• New owner is subject to credit approval and must open a Postpaid Plan account with UScellular.
• Security deposit and/or down payment must be made at time of transaction.
• Device installment contracts can be transferred pending credit approval of new owner.
• Devices with active installment contracts must be activated on the new account.
• However, devices on installment contracts cannot be transferred to a new account owner during the first 15 days of activation.
• Accessories purchased with Accessory Installment Pricing plans must be paid off in full to be transferred to a new account owner.
• Existing discounts, offers, promotions, tax credits, etc., must meet all eligibility requirements before transferring to a new owner.

We would be happy to update users to your account.

• Eligibility
  • You must be the Account Owner or have Power of Attorney to add, change or remove an Authorized Contact.
  • You must be the Account Owner, Authorized Contact or have Power of Attorney, to add, change or remove a User Contact.
  • You will receive a confirmation once the update is complete.
• Have these available:
  • The following information about the person you are authorizing:
  • Full name and address
  • Phone number (mobile phone number preferred)
  • Their security question and answer
  • Their account PIN
  • When you are ready please contact us to get started
• Definitions:
  • Authorized Contact: Authorized Contacts will be able to access and make changes to your account, including but not limited to: view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the initial term, make payments on the account, etc. The Account Owner is responsible for any account changes and/or purchases made by any authorized contact. Authorized Contacts may not add, change, or remove other Authorized Contacts.
  • User Contact: is granted limited access to a line on the account.

Notifications may be sent when:

• A new bill is available
• Changes are made on your account
• Optional notifications

To change the Contact Email for notifications:

• Log in to My Account
• Open the Account menu and choose Profile Settings
• Expand the Profile section
• Expand the Contact Email section
• Enter your Email address
• Click Send Link – An email will be sent, open the email and click the link to complete the changes

Notifications may be sent when:

• A new bill is available
• Changes are made on your account
• Optional notifications

To change the Contact Number for notifications:
• Log in to My Account
• Open the Account menu and choose Profile Settings
• Expand the Profile section
• Expand the Contact Phone section
• Enter your Phone Number

Eligibility:

• Devices must either be current UScellular devices or on the list of eligible devices.
• You must be the Account Owner or an Authorized Contactor have Power of Attorney on an existing account.

Prepare Your Devices

• Make sure both devices ard fully charged.
• Locate the MEID/IMEI of both devices and both SIM card numbers, you can find specific, step-by-step instructions in our Device Tutorials.
• Unlock any devices being returned or traded-in by removing the passcode.
  • To disable passcode on Android devices, please refer to our Device Tutorials for your specific device.
  • For Apple devices, you should also disable "Find my iPhone/Find my iPad". View instructions.
• If you've installed any apps, be prepared to reinstall them on your new device.
  Note: UScellular is not responsible for charges related to application installation.

Protecting your information is our top priority. We use a range of modern data defense systems and have established policies and programs to prevent unauthorized access to our systems.

Our customer care team is trained in data protection and will not provide account information to anyone who isn’t authorized to access your account. We also restrict access to your personal information depending on job function. We’ll never knowingly provide customer information to companies seeking to sell cell phone records.

If you would like to delete your account, contact Customer Service.

If you believe someone other than an authorized user accessed your account, contact Customer Service.

Account Lock is our free security feature that helps protect against unauthorized SIM changes and port-out requests (number transfers) on your account. Account Lock safeguards your SIM card from any unauthorized changes and fraudulent SIM swaps.

You can activate Account Lock by logging in to My Account. Under the Profile Settings tab, you'll see the option for Account Lock. You can also activate it by contacting Customer Service. Contact us or visit us in-store.

To remove the lock on your account, please contact Customer Service. Contact us or visit us in-store.