Return or Exchange

Return or exchange FAQ

• How do I return a recently purchased accessory with the 15-Day Excellence Guarantee? +

  Accessories in like-new condition must be returned within 15 days of purchase. Accessories are considered to be like-new condition when the accessory is in perfect working condition with no physical, cosmetic and/or liquid damage. Please include all original packaging, components and manuals with your return.
  
  To make a return in-store, schedule an appointment at the store nearest you. You'll need to:

  • bring the accessory you are returning, your receipt and all original packaging;
  • have a valid government-issued photo ID (e.g. driver’s license or passport); and
  • be the Account Owner or an Authorized Contact on the account.

  Note: Liquid screen protectors are not eligible for return or exchange once the packaging has been opened.
• How do I exchange my phone, tablet or other device? +

  Devices in like-new condition must be returned within 15 days of purchase. Devices are considered to be like-new condition when the device is in perfect working condition with no physical, cosmetic and/or liquid damage. Please include all original packaging, UICC card, accessories and manuals.
  
  Before you exchange your device, back up or transfer any personal data (e.g. texts, pictures, contacts) and remove the passcode from the device being traded in. To make a return in-store, schedule an appointment at the store nearest you. You'll need to:

  • bring the device you are returning, your receipt, original device packaging, SIM card and any manuals or cords that were included;
  • have a valid government-issued photo ID(e.g. driver’s license or passport);
  • be the Account Owner or an Authorized Contact on the account; and
  • bring a form of payment, if the new device is of higher value than the original.

  Note: If you’ve installed any apps, be prepared to reinstall them on your new device. UScellular is not responsible for charges related to application installation.