FAQs - Top Questions

  1. 1) How can I determine if my Samsung Galaxy Note 7 is a recalled device?

    All Samsung Galaxy Note 7 smartphones are included in the recall. Samsung and the U.S. Consumer Products Safety Commission (CPSC) announced the expansion of the Samsung Galaxy Note7 recall to include all original and replacement devices purchased from U.S. Cellular prior to October 13, 2016. It is critically important that you immediately power down and stop using your device. Galaxy Note7 exchange and refund instructions can be found on the Samsung Galaxy Note7 recall page.TOPIC - Samsung Galaxy Note 7 Recall Information

  2. 2) Why is my bill so high (mid-cycle changes/proration)?

    Prorated or partial charges can appear on your bill if you add or change services in the middle of a billing cycle. Proration can occur on the bill following service suspension or addition of features. Additionally, at U.S. Cellular®, your monthly service charges are billed one month in advance. For example, if your bill date is the 16th, your January 16th bill would reflect monthly service charges that cover January 16th through February 15th. Please check "How To Read Your Bill" for additional billing information.TOPIC - Billing FAQs

  3. 3) How do I know if I am on the right plan?

    U.S. Cellular's plans are designed to give you the minutes, messaging and data you want at a price that fits your budget. Review and make changes to your plan at anytime online by logging in to My Account. Or, view our latest plan offerings.TOPIC - Online Account Management FAQs

  4. 4) How does using data while roaming impact my bill?

    With U.S. Cellular, you get national coverage. Data usage while roaming is billed the same as data usage while in-network.TOPIC - Data Management FAQs

  5. 5) How do I keep track of the amount of data used on my account?

    U.S. Cellular helps you track your data usage by automatically sending you text alerts when you've reached 75% and 100% of your data plan limit. Learn more about tracking and monitoring your data usage.TOPIC - Data Management FAQs

  6. 6) How can I avoid going over my data limit?

    • Connect to Wi-Fi networks when available. U.S. Cellular also provides several tools for managing data and avoiding overages:
    • Data Overage Protection — you'll receive alerts (via text or voice call) when you've reached 75% and 100% of your data plan limit.
    • Data Usage Controls ‐ Allocate and manage data usage limits for each device.
    • Device Apps — you can use on-device tools to help prevent overage. Most devices have data usage utilities (or apps) that can set thresholds, alarms or even block data use (refer to your device user guide on how to use these features).
    • Use our Data Estimator Tool to find the plan that best meets your needs.
    • If you haven't already, sign up for My Account. You can view online how much data you've used, and how much is remaining for your current billing cycle.

    TOPIC - Data Management FAQs

  7. 7) Can I use my phone while traveling internationally?

    You may be able to use your phone when traveling internationally. Making outgoing calls from other countries is available with all plans. Roaming internationally is currently unavailable for customers on Prepaid plans. Learn more about international services.TOPIC - International Services FAQs

  8. 8) How do I change the settings on my phone (sync emails, contacts, etc.)?

    Select your device to access online tutorials, videos, user manuals and more. Or, find an in-store workshop near you for hands-on training.TOPIC - Using Your Phone FAQs

  9. 9) Does U.S. Cellular have national coverage?

    With U.S. Cellular, you get national coverage. We built a network with the highest network satisfaction of any national carrier because that's what you deserve. View our Maps and Coverage Locator for additional details.TOPIC - Coverage Locator FAQs

  10. 10) How do I know when I am eligible for a phone upgrade?

    Log into My Account, call Customer Service or visit your nearest store to find out when are eligible for an upgrade.TOPIC - My Account FAQs

FAQ Topics

If you are unable to find the information you are looking for, write to Customer Service, call 611 from your U.S. Cellular® phone (always a free call) or call our toll-free number, 1-888-944-9400.