Know Before You Go

Did You Know? We can also assist you with this request over the phone. Just call 1-888-944-9400

Good to know:

• You must be the account owner, an authorized contact

  You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the IT, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact. Authorized users could be:

  • The Account Owner or primary contact is financially responsible for the account
  • A Power of Attorney (POA) is granted access to the account and may act on the Account Owner's behalf
  • An Authorized Contact is granted access to the account and, in some cases, may act on the Account Owner's behalf
  • A User Contact is granted limited access
  • An Unlisted User has no documented affiliation with the account
  • An Anonymous account is a prepaid customer who chose not to provide a name. These accounts can be with or without a PIN. The inclusion of a PIN does not alter transactions the customer can complete.
  or have power of attorney on the account
• If you are planning to bring your won device from another network, it must be on the list of eligible devices
• You can also call Customer Care at 1-888-944-9400
• Some phone service providers require a phone to be paid in full before you can move it's number to another network — check with that provider for their policy
• Your U.S. Cellular account must be current, with no past-due payments
• If your account is past-due, have a form of payment with your or make a payment ahead of time on My Account
• Learn more about how easy it is to bring your own device to our network

Make sure to have:

• The device is fully charged
• Carrier unlock any devices not purchased from U.S. Cellular Prior to activating your device
• A valid, government-issued photo ID

  A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

  , such as a driver's license or passport, if visiting a store
• Your account PIN, if calling Customer Care
• Form of payment

Ready to visit a store? Find the one nearest you >

Smart Tip: Some stores will even let you schedule an appointment ahead of time.

Related Topics:

• Bring an existing phone number to U.S. Cellular
• Buy a new phone with U.S. Cellular
• Transfer My Phone Content To A New Phone