What is a payment arrangement? It’s a way to delay your payment if you can’t pay your bill by your due date. A payment arrangement keeps your service active while letting us know when you’ll pay your balance.How do I make a Payment Arrangement?
If I'm already past due on my bill can I make a payment arrangement?
Yes. You can set up a payment arrangement any time you have a balance on your account, either before or after the account becomes past due.
Does setting up a payment arrangement protect my account from having my service interrupted?
Yes. When you set up a payment arrangement, you're letting us know you’re going to be late with your payment and that you're taking care of the situation. That keeps you from having your service interrupted.
Please note: you need to make your payment on the payment agreement date to keep past due activity from starting on your account.
My service was shut off because I didn't pay my bill. Will my service be restored after I make a payment arrangement?
If your service was suspended for past due payments, we will start your service again when we receive the full amount that’s past due. Keep in mind that a $25 per line reconnection fee is charged to your next bill.Related Topics: