Know Before You Go

Pay Off My Phone Balance

How to pay off your phone if you want to be eligible for a phone upgrade early or want to complete the remainder of payments left on your phone

Did you know? We can also assist you with this request over the phone. Just call Customer Care for help at 1-888-944-9400.

Be Prepared For Your Store Visit With These Time-Saving Tips

Good to know:
  • You must be the account owner, an authorized contact

    You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the IT, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact. Authorized users could be:

    • The Account Owner or primary contact is financially responsible for the account
    • A Power of Attorney (POA) is granted access to the account and may act on the Account Owner’s behalf
    • An Authorized Contact is granted access to the account and, in some cases, may act on the Account Owner’s behalf.
    • A User Contact is granted limited access
    • An Unlisted User has no documented affiliation with the account
    • An Anonymous account is a prepaid customer who chose not to provide a name. These accounts can be with or without a PIN. The inclusion of a PIN does not alter transactions the customer can complete.

    or have power of attorney on the account.
  • You can find out if you're eligible for a phone or tablet upgrade by logging in to My Account or calling Customer Care at 1-888-944-9400.

Make sure to have:
  • A valid, government-issued photo ID

    A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

    , such as a driver's license or passport, if visiting a store
  • Your account PIN, if calling Customer Care
  • Form of payment

Ready to visit a store? Find the one nearest you >

Smart Tip: Some stores will even let you schedule an appointment ahead of time.

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