Know Before You Go

Did you know? You can save time by doing this online or over the phone.

• Log in to My Account
• Or call Customer Care at 1-888-944-9400
• If you're a Prepaid customer, log in here.

• The account number
• Form of payment and payment amount
• A valid, government-issued photo ID

  A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

  , such as a driver's license or passport, if visiting a store
• Your account PIN, if calling Customer Care

Ready to visit a store? Find the one nearest you >

Smart Tip: Some stores will even let you schedule an appointment ahead of time.

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