Know Before You Go

Did you know? You can save time by doing this over the phone. Just call Customer Care at 1-888-944-9400

Good to know:

• You must be the account owner, an authorized contact

  You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the IT, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact. Authorized users could be:

  • The Account Owner or primary contact is financially responsible for the account
  • A Power of Attorney (POA) is granted access to the account and may act on the Account Owner's behalf
  • An Authorized Contact is granted access to the account and, in some cases, may act on the Account Owner's behalf
  • A User Contact is granted limited access
  • An Unlisted User has no documented affiliation with the account
  • An Anonymous account is a prepaid customer who chose not to provide a name. These accounts can be with or without a PIN. The inclusion of a PIN does not alter transactions the customer can complete.
  or have power of attorney on the account
• To move your phone number over to our network, the phone's original account must still be active with the other provider
• Some phone service providers require a phone to be paid in full before you can move its number to another network — check with that provider for their policy
• If you plan to bring your own device to a U.S. Cellular account, you can learn more here

Make sure to have:

• The following information about the phone number you want to transfer:
  • Account owner's full name
  • Carrier company's name
  • Account number with that provider
  • Password or PIN for the account with that provider
  • The phone number
• A valid, government-issued photo ID

  A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

  , such as a driver's license or passport, if visiting a store
• Your U.S. Cellular account PIN, if completing this transaction over the phone
• Form of payment

Ready to visit a store? Find the one nearest you >

Smart Tip:

Some stores will even let you schedule an appointment ahead of time.

Related Topics:

• Bring an existing Phone to U.S. Cellular
• Buy a new phone with U.S. Cellular
• Transfer My Phone Content To A New Phone