My Account and Account Management FAQs

Protecting your information is our top priority. We use a range of modern data defense systems and have established policies and programs to prevent unauthorized access to our systems.

Our customer care team in trained in data protection and will never provide account information to anyone who isn’t authorized to access your account. We also restrict access to your personal information depending on job function. We’ll never knowingly provide customer information to companies seeking to sell cell phone records.

If your personal information changes, or if you find an error on your billing statement, just notify us so we can update your information. To learn more about how your personal information is used and securely stored, read our Privacy Policy.

Additionally, when you register your account online, you can sign up to receive email or text message alerts any time your account is accessed online.
Yes, go to My Account, select Manage Preferences, Change Email Address and Text Messaging Notification Preferences.

Please be aware for your protection, a text message notification is required to be sent for the following items:
- When you change your password
- When you change your email address
No problem. As long as you know your cell phone number and billing zip code.

On the My Account login page, select Forgot Username or Password. Once there, you’ll be asked to enter your cell phone number and billing zip code. Then just follow the prompts to create a new Username or Password.

For data-only device accounts (such as a tablet or hotspot) follow these steps:
- Click ‘Use your Device ID (MEID) instead’.
- You will then enter the MEID you used when you registered for My Account. Your Device MEID can typically be found on the back of the device, after taking out the battery or in the About Phone menu.
To change your password, simply follow these steps:
- Log in to My Account and select My Profile.
- Click Change next to Password.
- You’ll be asked to enter your current password and then a new password.
  * Password Guidelines: Passwords must be at least 6 - 32 characters long with at least one lowercase letter and one number.
Once completed, we’ll send you a text message or email confirming your password change.
To change your notification preferences, simply follow these steps:
- Log in to My Account and select My Profile.
- From there you’ll be able to manage your account notification settings, including email and text notification preferences.