U.S. Cellular® Return Policy & Warranties

We’re so confident you’ll love our products and services that we offer an Excellence Guarantee:

  • 15-day Return Policy
  • 1-year Device Warranty
  • Device Protection Services


Ready to put us to the test?

15-Day Return Policy

If you find we're not right for you, simply let us know within 15 days.

  • Pay only for the service used.*
  • Get a refund for activation fees.
  • No Early Termination Fee will apply.

The same applies to devices purchased through U.S. Cellular.

  • Return or exchange within 15 days in like-new condition with original packaging, battery, accessories and other materials.
  • Credit is reapplied to U.S. Cellular account or original payment method.**
  • A small $35 restocking fee per item applies.

Questions? Call Customer Service at 1-888-944-9400 or visit a U.S. Cellular store

One-Year Manufacturer Warranty

Every device sold at U.S. Cellular is supported by a one-year manufacturer warranty covering manufacturing and electrical defects. Devices in good physical condition (no scratches, cracks, liquid damage or other physical damage) may be eligible for repair or replacement within one year.

Connect with your device manufacturer’s support team:

Advance Exchange

U.S. Cellular can also expedite the warranty exchange on some devices through the Advance Exchange program for a $50 fee.

Protect your device if it gets lost, stolen or damaged.