Robocalls

What are Robocalls?

Robocalls are phone calls made by software instead of another human being. While some robocalls are welcomed such as an appointment reminder for an upcoming doctor's visit, other robocalls are unwelcomed and can vary from annoying to fraudulent.

Are Robocalls Illegal?

Yes, robocalls are illegal if you haven't agreed to be called, or don't have an existing business relationship with the caller. The only exceptions are for political or charitable causes, which are authorized by law in some states, even without consent. According to the BBB, "The federal Telemarketing Sales Rule prohibits recorded sales messages unless you have given written permission for the caller to contact you, regardless of whether or not your number is on the Do Not Call registry (www.donotcall.gov)."

Why Are Robocalls So Hard to Stop?

Robocalls are notoriously difficult to stop. Malicious companies, organized crime and individual scammers who use robocalls utilize software to hide their true identity and location. This is why Caller ID services often identify the call origin to your local area or state. To date, the FTC (Federal Trade Commission) has brought more than a hundred lawsuits against over 600 companies and individuals for illegal robocalls and other Do Not Call violations.

How to Stop Robocalls

Call Guardian is an Android application that is available exclusively for U.S. Cellular Customers. Call Guardian provides robocall and malicious caller identification, risk level and call blocking. It also provides caller name identification, which allows you to see the name of individual and business callers that aren't already in your contacts. U.S. Cellular has put significant effort into vetting and partnering with the industry's best anti-robocall and malicious call solution, to ensure you're protected. Unlike other anti-anti-robocall and malicious call applications, Call Guardian is proven to be highly effective, and doesn't put your number and contact list at risk of being sold to 3rd party businesses.

Call Guardian provides high-risk malicious caller identification and lookup for free, while all-risk-level identification and lookup, Caller Name ID, as well as a variety other features are provided for just $3.99 a month. Other, but typically less effective ways to reduce robocalls include the following:

  1. Sign up for the National Do Not Call Registry. Your number will be permanently listed, for free.
  2. When you receive robocalls, immediately hang up the phone. Don't press any numbers, even to "get off the list". According to the FTC (Federal Trade Commission), pressing any numbers will likely just lead to more calls.

To learn more about robocalls visit the FTC's (Federal Trade Commission) or the FCC's (Federal Communications Commission) website.