Know Before You Go

Upgrade My Phone

How to get a new phone or tablet if you are eligible for a device upgrade

Did you know? We can also assist you with this request by doing this online or over the phone.


Be Prepared With These Time-Saving Tips

Good to know:
  • You must be the account owner, an authorized contact

    You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the IT, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact. Authorized users could be:

  • Log in to My Account to confirm that you're elligible for a device upgrade.
  • Your U.S. Cellular account must be current, with no past-due payments.
    • If account is past-due, you can make a payment at the store or make a payment ahead of time on My Account
Before you go:
  • Back up any personal data stored on your current device(texts, pictures, contacts, etc). If enrolled in Device Protection+, you can use Secure Backup feature in the U.S Cellular Protect app to do so.
    • For Android devices, you can also back up your content via Google
    • For Apple devices, you can also back up content via iCloud
  • If you've installed any apps, be prepared to reinstall them on your new device (Please note: U.S. Cellular is not responsible for charges related to application installation
Make sure to have:
  • A valid, government-issued photo ID

    A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

    , such as a driver's license or passport, if visiting a store
  • Your account PIN, if calling Customer Care
  • Form of payment

Ready to visit a store? Find the one nearest you >

Smart Tip: Some stores will even let you schedule an appointment ahead of time.

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