Know Before You Go

Questions On My Phone Bill

How to find answers to questions you have about your bill

Did you know? You can save time by doing this online or over the phone.


Be Prepared For Your Store Visit With These Time-Saving Tips

Good to know:
  • To learn more about how to read your bill, you can take a tour of a sample bill
  • You must be the account owner, an authorized contact

    You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the IT, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact. Authorized users could be:

    • The Account Owner or primary contact is financially responsible for the account
    • A Power of Attorney (POA) is granted access to the account and may act on the Account Owner’s behalf
    • An Authorized Contact is granted access to the account and, in some cases, may act on the Account Owner’s behalf.
    • A User Contact is granted limited access
    • An Unlisted User has no documented affiliation with the account
    • An Anonymous account is a prepaid customer who chose not to provide a name. These accounts can be with or without a PIN. The inclusion of a PIN does not alter transactions the customer can complete.

    or have power of attorney on the account

Make sure to have:
  • A copy of the bill
  • A valid, government-issued photo ID

    A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

    , such as a driver's license or passport, if visiting a store
  • Your account PIN, if calling Customer Care

Ready to visit a store? Find the one nearest you >

Smart Tip: Some stores will even let you schedule an appointment ahead of time.

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