Fraudsters use a practice called phishing to trick people into giving up their personal information. Phishing schemes start with fraudsters pretending to be legitimate businesses which are contacting potential victims through phone, email and text message and luring them into sharing private information such as social security numbers; account PINs and passwords; or credit card and banking information. For example, they may pretend to be from U.S. Cellular® telling you that your account is past due, at risk of being suspended or canceled unless you provide payment information immediately. Other fraudsters will promise you compensation, discounts or rebates if you provide your personal information directly or through a website.
With today’s technology fraudsters often spoof their information by creating fake email addresses or disguising their phone numbers when attempting to trick people into sharing private information. They even create fake websites that look similar to the company they’re pretending to be.
Once fraudsters obtain your information, they may:
There are several ways you can protect your U.S. Cellular account information. Foremost, your account has a PIN code that must be verified before the account information can be accessed. We also have several security questions that you can answer if you forget your PIN.
When selecting a PIN for your account, pick a unique number that’s not easy to guess. Some numbers to avoid include:
Make sure that the answers you provide to security questions are not common knowledge, or that you don’t share them accidentally on social media or other areas that can be accessed by fraudsters. (Examples: what was the first concert you went to? What is your favorite drink?)
Immediately report any concerns to U.S. Cellular's customer service team at 888-944-9400:
Only share your personal information when necessary.
Before responding to any unsolicited request for personal information ask:
U.S. Cellular will never ask you to use email or text to provide us with personal information.
We recommend getting additional information and reporting any scams to the Federal Trade Commission (FTC). You can get additional information on phone scams and report any incidents to the FTC at www.ftc.gov/phonefraud