Device Protection+ FAQs

Device Protection+ protects your device, for about 50¢ a day. With Device Protection+, you'll have peace of mind knowing that should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.

Device Protection+ covers your device in the event of:

• Loss
• Theft
• Damage
• Accidental damage from handling (drops, spills, and cracked screens)
• Mechanical/electrical failure after manufacturer's warranty expires.

Depending on your claim, the following may be covered:

Phone: Includes the device and, if part of the loss, standard battery (if removable), standard battery charger, and SIM card.
Tablet: Includes tablet and if part of the loss, standard battery and SIM card. For customers enrolled in Device Protection+ with AppleCare Services, keyboards and pencils are also covered.

No, as soon as same day cracked screen repair is available for eligible devices in select areas for Device Protection+ Ultimate and Device Protection+ with AppleCare Services customers. Same day repair option depends on claim approval time, parts availability, and technician availability.

To determine device and location eligibility visit phoneclaim.com/uscellular

If your device is eligible for cracked screen repair, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location, having a technician come to you, or mailing your device in for repair. Repair options are all subject to parts, location and technician availability.

If you are enrolled in the Device Protection+ Ultimate Plan, you will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer's warranty expires and after completion of diagnostic testing. Battery replacement claims do not count towards the Plan's claim limits. Battery replacement is for eligible devices and subject to technician and parts availability. NOTE: Battery replacement is not provided as a benefit of the Device Protection+ Basic, Standard or AppleCare Services Plans.

If you are enrolled in the Device Protection+ Ultimate Plan and your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location, or having a technician come to you. Repair options are all subject to parts, location and technician availability.

If you are enrolled in the Device Protection+ Ultimate Plan, same day expert delivery and device set up will be available for eligible devices, if your claim is approved by 4 p.m. CT. Same day delivery for eligible devices is subject to location and replacement device availability.

Same day expert delivery and device set-up option will populate during the claim process. Once you start your claim through phoneclaim.com/uscellular if same day replacement and set-up is available - meaning if replacement devices are available and if you are in a coverage area, this option will populate to select as an option.

Check out device setup guides, run performance checkups, or back up your photos in the easy-to-use portal at uscellular.my.asurion.com. All you have to do is sign in or create a new account to get started.

Losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God or recall. Refer to program terms and conditions for a full list of exclusions and limitations.

Even the best manufacturer's warranty may not protect your device in the event of accidental damage from handling, loss or theft. And while new devices generally come with a manufacturer's warranty that covers mechanical and electrical breakdown for 12 months, Certified Pre-Owned (CPO) devices do not.

Device Protection+ Ultimate, Device Protection+ with AppleCare Services, Device Protection+ Standard and Device Protection+ Basic programs are a combination of insurance and service contract. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131) is the Agent and provides the claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc. or one of its affiliates. If you are enrolled in Device Protection+ with AppleCare Services, your service contract claims will be administered by AppleCare Services Company, Inc. for the first 24 months. Asurion Technology Services, Inc. will administer all claims not administered by AppleCare Services Company, Inc. which are subject to the Asurion Administration claim service fees.

No. The cost of Device Protection+ is billed to your wireless bill on a monthly basis and will renew month-to-month unless canceled by you or Asurion. Non-payment of your wireless bill will result in cancelation.

For your convenience, the Device Protection+ monthly charge, plus any applicable taxes, will appear as an individual line item on your UScellular bill.

Yes. You may cancel Device Protection+ at any time by calling 1-888-944-9400. You may also click 'chat' at the top of the page for help. You will receive a refund and/or credit, if any, of your unearned premium within the applicable time frame required by law.

If you're enrolled in a Device Protection+ Ultimate plan, you may downgrade to Device Protection+ Standard at any time. Customers who enroll in Device Protection+ Standard may upgrade to Device Protection+ Ultimate within 30 days of activating their device.

With AppleCare Services* you get protection, service, and support from the people who know your Apple device best. Once you enroll your eligible iPhone or iPad in Device Protection+ with AppleCare Services, you can enjoy the following coverage through Apple:

• 24/7 priority access to award-winning technical support via chat or phone
• Software support for iOS, iCloud, and Apple-branded iOS apps
• Mechanical and electrical failure coverage for your iPhone or iPad
• Keyboard and pencil coverage for tablets
• Apple-certified repair or replacement with Express Replacement Service
• Service at Apple Stores and Apple Authorized Service Providers
• Service Fees: For iPhone: $29 for each cracked screen or back glass repair, or $99 replacement for any other accidental damage from handling (ADH) claim. For iPad: $49 replacement for each ADH claim

* For the first 24 months, Apple administration will cover the first two ADH claims, including crack screen repair and back glass repair for eligible iPhone devices, and all malfunction claims. Maximum of two (2) ADH claims in a consecutive 12-month period and unlimited malfunction claims. After the 24-month period you automatically move to the Device Protection+ Ultimate Program at $14.99/mo, with different service fees and without AppleCare Services. Asurion will administer all claims not administered by Apple.

With AppleCare Services, you get service and support directly from Apple if your device requires repair or you need technical support assistance.

For mechanical, electrical, or accidental damage from handling (ADH) failures, including screen repair and back glass repair, and 24/7 priority access to Apple experts, contact Apple through one of the following:

• Visit getsupport.apple.com
• Go to locate.apple.com to find an Apple store or Apple Authorized Service Provider near you
• Call 800-275-2273

For all lost or stolen claims, or claims not covered by Apple, please go to phoneclaim.com/uscellular for claim support.

For Device Protection+ with AppleCare Services customers only, back glass repair may be available for eligible iPhone devices under ACS Administration. Repairs may use new or refurbished parts, and may contain original or non-original manufacturer parts, and may void the manufacturer warranty.

Lost, stolen, damaged or not working? No problem. You have options to file a claim: phoneclaim.com/uscellular

Information to have handy:

• Your UScellular phone number
• Credit card for deductible or service fee
• Device manufacturer, make, model
• Date and cause of loss/damage

As a note: You must file the claim within 90 days of the incident.

Device Protection+ with AppleCare Services

For mechanical, electrical or accidental damage from handling (ADH) failures including screen repair and back glass repair, and 24/7 priority access to Apple experts, contact Apple through one of the following:

• Visit getsupport.apple.com
• Go to locate.apple.com to find an Apple store or Apple Authorized Service Provider near you
• Call 800-275-2273

Claims must be filed within 90 days of the date of incident (lost/stolen/damage).

A nonrefundable deductible or service fee will be charged at the time of approved claim, payable by credit card. Amounts may vary by tier as determined by device model. To determine deductible or service fee by device go to phoneclaim.com/uscellular

Once your claim is approved, your replacement device will be shipped via next-business-day delivery, when available, at no additional cost to you. Customers enrolled in the Device Protection+ Ultimate program may have options for as soon as same day delivery, based on location, delivery expert, and replacement device eligibility.

The replacement device will be the same make/model you claim if available; if unavailable, a comparable make/model will be substituted. Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. Compatibility of accessories is not guaranteed.

Your original device must be returned within 10 days using the prepaid shipping label provided with your replacement device. Non-return charges of up to $1,500 may be billed to the credit card that was provided for failure to return your original device.

Visit phoneclaim.com/uscellular to learn more about the claims process, file a claim or track an existing claim.