Prepaid Account Management

FAQs

• What is online account management? +

  Online account management via My Account enables you to register your account so you can make payments, schedule automatic payments, and manage your account online.
• Is my personal information safe? +

  Yes. Protecting customer information is of the utmost priority to U.S. Cellular®. We practice a variety of safeguards to protect your personal information and have established policies and programs to prevent unauthorized access to our systems. We restrict access to your personal information to only those work groups that need to know that information to perform their job function. We do not knowingly provide customer information to companies offering cell phone records for sale. And, we train our customer care representatives not to provide account information to anyone who is not authorized to access your account.
  
  If your personal information changes or if you find an error, please notify us so we can update your information. To learn more about how your personal information is used and securely stored, read our Privacy Policy.
• Does it cost anything to register my account? +

  No. There is no cost to sign up for My Account.
• Can I receive notifications for account activity? +

  You will receive notifications via an email message for password changes, security question changes, and email address changes; you can choose to also receive a text message. Go to the Settings tab and click on Notifications to change your notification preferences. Additionally, you can update settings for Refill Reminders and Low Balance Reminders. Go to the Settings tab and click on Reminders to change your Reminders.
• Can I set up automatic monthly payments? +

  Yes. Log into My Account and click "Set Up Auto Pay", then follow the easy instructions. You will be able to set up payment from a credit card or debit card.
• How do I change my Password, Security Questions, and/or Email Address? +

  After logging in, go to Settings, select the correct sub-tab and follow the prompts. An email or SMS message will be sent to you confirming the change based on your Notification Preferences.
• Does it cost anything for me to receive my notifications via text message? +

  No. All U.S. Cellular customers receive free incoming text messages.
• I forgot my User Name or Password. +

  No problem. Just click the links on the login screen for "I forgot my User Name" or "I forgot my Password". You will be asked to enter specific information, including Security Questions/answers and wireless number.
• I cannot remember my login information and I cannot remember my Security Questions. What should I do? +

  If you cannot remember your Security Questions, contact Customer Service at 1-855-872-2123.
• I believe my account was accessed by someone other than an authorized user. What should I do? +

  If you believe someone other than an authorized user accessed your account, contact Customer Service at 1-855-872-2123.
• If I want to make a change that I cannot complete in My Account, what should I do? +

  We are constantly working to enhance your ability to self-manage your account through My Account. However, if there is a change you would like to make that is not currently available online, please contact Customer Service at 1-855-872-2123.
• What should I enter if the card I am using for payments does not include a name (such as prepaid cards/gift cards)? +

  Enter your own name if the card being used for payment does not have a cardholder's name.