Device FAQs

You want to get the most out of your device. We’re here to help. Browse our online tutorials or find an in-store workshop near you for hands-on training.

Every device has their own operating system. For the best source for information on downloading or updating software, refer to your owner’s manual or visit your device’s product page on the manufacturer’s website.

You can also access our device-specific tutorials by browsing our online tutorials or finding an in-store workshop.

Installment Pricing gives you the flexibility to spread out payments. For the purchase of:

• Smartphones (36-month and 30-month)
• Basic Phones (24-month)
• Tablets/Connected Devices (36-month and 24-month)

Installment pricing is also available over a 12-month period for the purchase of:

• Accessories

Installment Pricing gives you the freedom to upgrade to a new device before your Retail Installment Contract ends, so long as you’ve made the minimum installment payments (30 payments on a 36-month contract and 24 payments on a 30-month contract) or payoff the remaining balance of the Retail Installment Contract.

Ready for a new device? We hear you. To see when you’re due for an upgrade, simply log in to My Account, call Customer Service (1-800-455-8058) or visit your nearest store.

To learn more about what’s covered and not covered through Device Protection+, as well as what plans are available, visit Device Protection+.

It’s easy. Take your device to a U.S. Cellular store to receive immediate value for your device or visit our Trade-In-Program Website to trade in your device from the comfort of your home.

If you trade yours in online, we’ll provide you with a prepaid shipping kit that you can use to ship your device back to us at no charge. To ensure that you receive top value for your device, please clear any personal information and activation locks such as Find My. Package your device according to the shipping instructions that are provided with your order confirmation.

In order to ensure your new phone reaches your home safe and sound, we require someone (18+) to be present to sign for the device. You may also choose a shipping address besides your home where you, or someone you know and trust, will be available to receive and sign for the phone.

We offer a 15-Day Guarantee which allows you to return or exchange your phone if we are not the right fit for you. You will only have to pay for the service used and a small $35 restocking fee.

If not fully satisfied, simply use our pre-paid, pre-addressed return slip in your box to send it back within 15 days of your activation date.

Yes. All devices are supported with a one-year original equipment manufacturer's (OEM) warranty which covers manufacturing and electrical defects. Devices in good physical condition (no scratches, cracks, liquid damage, or other physical damage) may be eligible for repair or a replacement within one year from date of purchase.

Please contact a customer service representative or call 1-800-455-8058 to learn more.

We’re currently rolling out 5G service across the nation, starting with Iowa and Wisconsin. Want to know more about how our 5G network is changing the game and which markets 5G is coming to next? Head over to our 5G Launch Page to get up to speed.