As a Device Protection+ customer, you'll have access to enhanced features in the UScellular Protect powered by Pocket Geek® app that will assist you in protecting your valuable data. To receive access to these features, you need to be an active Device Protection+ customer and download and register UScellular Protect powered by Pocket Geek® onto your UScellular Smartphone or tablet.
Once you download and register the UScellular Protect powered by Pocket Geek® app, you'll receive access to the following features that will help secure your personal information:
Antivirus: Software that safeguards your device and personal info from potential hackers and other threats. (Antivirus is only available for Android customers.)
Locate, Alert, Lock & Wipe: If your device is lost or stolen, the app will help find and remotely lock it, sound an alarm, or wipe all sensitive data. (Alert, Lock, and Wipe are only available for Android customers.)
Secure Backup: You can back up 100GB of content for Device Protection+ Advanced Plans and 20GB for Device Protection+ Standard Plans.
You have to be an active Device Protection+ customer and must download and register the UScellular Protect powered by Pocket Geek® app. As soon as you do, you'll gain access to these enhanced features and can begin safeguarding your data.
Solving Technical Issues
If you are an iPhone or iPad customer enrolled in Device Protection+ Advanced with AppleCare Services, you can get direct access to AppleCare award-winning technical support via chat or phone. Simply visit getsupport.apple.com or call 1-800-275-2273 (1-800-APLCARE).
iOS and Android customers enrolled in Device Protection+ Advanced also have access to Tech Support+ by tapping "LIVE HELP" in the UScellular Protect powered by Pocket Geek® app.
It's support for your connected devices at your fingertips. If you need help connecting your device to your Smart TV or other connected devices throughout your home, you can access self-help resources, tools, and knowledgeable techs to help you solve the issue. iOS and Android Customers enrolled in Device Protection+ Advanced get this benefit in the UScellular Protect powered by Pocket Geek® app.
All you have to do is tap "LIVE HELP" in the U.S. Cellular® Protect powered by Pocket Geek® app to call or chat with a Tech Support+ representative.
Tech Support+ live help is available Monday — Sunday 9 a.m. to 9 p.m. ET.
Tech Support+ is provided by Assurant and is not an insurance product or service contract, and is part of Device Protection+.
Optimizing Device Performance
Once you download and register the UScellular Protect powered by Pocket Geek® app, you'll enjoy the following features that will optimize the performance of your device:
Performance Monitoring and Troubleshooting — Run diagnostics to monitor the performance of your device, and solve small issues before they become big ones.
Data Monitoring — Help prevent data overages.
Battery Forecast and Boost — Monitor battery life and boost performance.
Storage Manager — Maximize your available storage.
Geek Tips® — Receive useful, device-specific information, including "how-to" tips and tricks.
These benefits are provided to all UScellular customers at no additional cost.
You may access Geek Tools℠ in the UScellular Protect powered by Pocket Geek® app by selecting the "more" icon on the app's main screen. Once there, you'll be able to see the performance state of your device based on various elements such as battery life, storage and speed connection. Geek Tools℠ will provide you with troubleshooting suggestions to help resolve any issue that may be slowing you down and ultimately optimize your device's overall performance.
You may access Geek Tips® in the UScellular® Protect powered by Pocket Geek® app by selecting the "light bulb" icon on the app's main screen. Once there, you'll see daily tech tips to help you get more out of your device. You will also receive daily Geek Tips® notifications to help you master the many features in your device.
As soon as you log in to the UScellular® Protect powered by Pocket Geek® app, you'll instantly see any immediate action that you should take to optimize and improve your device's performance. With just one tap, you'll see your device's diagnostic report and review troubleshooting suggestions that give you quick instructions on how to resolve these issues. You may also go directly to the troubleshooting feature by selecting the "question mark" icon in the app's main screen. Thanks to this feature, you'll become a pro at resolving tech issues that may be slowing you down.
Monitoring Your Credit
If you're an iOS or Android customer enrolled in Device Protection+ Advanced you can rest assured knowing that you have access to 90 days of Credit Monitoring upon a loss or theft claim approval. We'll alert you if there's any suspicious activity on your accounts and help keep your personal information...personal.
Credit Monitoring is not an insurance product or service contract and is part of Device Protection+. To be eligible for Credit Monitoring, customers must be 18 and older.
Up to 90 days of credit monitoring from one bureau
Alerts provided for new inquiries, address changes, etc.
Eligible customers will be alerted at time of claim about the benefit, and advised that they will receive information, via email, on how to register/activate the benefit.
The 90-Day period begins one day after your replacement device is shipped