Legal Policies

U.S. Cellular® Device Unlocking Policy

U.S. Cellular® as a participating carrier in the CTIA's "Consumer Code for Wireless Service" has voluntarily agreed to unlock handsets and tablets (hereinafter referred to as "devices") under certain circumstances described below beginning on May 11, 2014. "Unlocking" devices describes the disabling of any software on a device that would prevent a device from being used on any compatible network. Some current devices are not eligible to be unlocked because of the age of the device or because there is not technology readily available to permit the device to be used on any other compatible network.

It is important for consumers to know that an unlocked device is not an assurance that such device will:

  • Operate on any other carrier's network due to technical differences between carriers networks (for example, U.S. Cellular operates a CDMA network while some carriers operate GSM networks which are incompatible)
  • Or, if it does operate on another network, perform all of the functions that it performed on the U.S. Cellular network
  • Be accepted by any carrier for use on their network even if the device is compatible with that network to some degree.

Definitions

For the purposes of this policy, the terms device and equipment are interchangeable, and include:

  • Phones
  • Tablets
  • Routers
  • Home phones

An unlocked device is not restricted to a specific wireless carrier.

Policy

All 4G devices sold by U.S. Cellular are unlocked except those listed below.

Note: 4G devices sold before February 2015 can be unlocked with a software update (listed below). Please refer to the Software Updates page to find the latest software version for your device and instructions on how to get the update.

Upon request, U.S. Cellular can also provide the lock code for the 1x and 3G devices listed below. This will enable unlocking of the device.

Manufacturer Ineligible 4G Devices
These devices cannot be unlocked
4G Devices Requiring
Software Update for Unlock
These devices can be unlocked
with the latest software version
1x and 3G Devices
These devices can be unlocked
with the lock code

Alcatel

 

 

  • OT-909B One Touch Premiere
  • OT-988 Shockwave

Blackberry

 

 

  • 9330 Curve
  • 9650 Bold
  • 9350 Curve
  • 9850 Torch

HTC

 

 

  • 6230 Wildfire S
  • 6275 Desire
  • 6285 Hero S
  • ADR6290 One V
  • 6325 Merge

Huawei

 

 

  • M866 Ascend Y
  • M865 Ascend II

Kyocera

  • C6721 Hydro XTRM
  • E6762 Duraforce

 

  • E4510 DuraXA
  • E4277 DuraPro

LG

  • US780 Optimus F7

 

  • G3
  • G Pad™ 7
  • UN150 Envoy
  • UN160 Envoy 2 w/ camera
  • UN161 Envoy 2 w/o camera
  • UN170 Envoy 3 w/ camera
  • UN171 Envoy 3 w/o camera
  • UN200 Saber
  • UN270 Attune
  • UN272 Freedom
  • UN280 Freedom II
  • UN430 Wine II
  • UN510 Touch
  • UN530 Wine III
  • UN540 Wine IV
  • UX280 Wine
  • US740 Apex
  • US730 Splendor

Motorola

 

 

  • W845 Quantico
  • W385
  • Z6M ROKR
  • WX404 GRASP
  • V9m RAZR2
  • VE20 RAZR
  • QA30 HINT
  • CRUSH
  • XT881 Electrify II
  • XT556 Defy XT

Samsung

  • i405 Metrix
  • i500 Mesmerize Galaxy S
  • SCH-R680 Repp
  • SCH-R760 Galaxy S II
  • SCH-R830 Axiom
  • SCH-R930 Aviator
  • SCH-R950 Galaxy Note II
  • SCH-R860 ATIV Odyssey
  • Galaxy Note® 3
  • Galaxy S® 4
  • Galaxy S® 5
  • Galaxy MEGA®
  • Galaxy S® 4 mini
  • Galaxy S® 5 mini
  • Galaxy TAB® 4
  • Galaxy TAB® S
  • SCH-R260 Chrono
  • SCH-R270 Chrono 2
  • SCH-R311 Axle
  • SCH-R330 Stride
  • SCH-R351 Freeform
  • SCH-R390 Freeform 4
  • SCH-R470 Two Step
  • SCH-R480 Freeform 5
  • SCH-R520 Trill
  • SCH-R580 Profile
  • SCH-R630 Messenger Touch
  • SCH-R640 Character
  • SCH-U440 Gloss

ZTE

  • N9516 Imperial II
  • N9101 Imperial
  • N9835 Grand S Pro

 

  • N850L Director

Eligibility

For devices capable of being unlocked, what are the eligibility requirements that need to be satisfied before a device may be unlocked?

  1. The requesting party:
    • Must have an active account with U.S. Cellular or
    • Is a former customer who has fulfilled all financial obligations to U.S. Cellular or
    • Is an individual owner of an eligible device
  2. Prepaid customers may have a pre-paid device unlocked any time after 12 months from the first activation of the device sought to be unlocked on the U.S. Cellular network
  3. U.S. Cellular will not unlock devices that are lost, stolen or obtained fraudulently.
  4. U.S. Cellular cannot unlock devices that have not been sold or provided by U.S. Cellular.
  5. Due to compatibility, differences in technology, obsolescence and/or hardware/software limitations:
    • U.S. Cellular may not be able to unlock a device.
    • U.S. Cellular cannot guarantee that an unlocked device will operate on another carrier’s network and/or perform as it would on the U.S. Cellular network
  6. Military Personal may have the device assigned to their account unlocked upon presentment of deployment papers for locations outside of the U.S. Cellular operating areas such as overseas provided the account has no past due balance.