Dear Customer,
As your wireless carrier, we are committed to delivering uninterrupted service. The global cellular industry is undergoing network changes that will affect the service on your 3G phone line. While the 3G network has met customer needs for years, it is now being replaced by 4G and 5G networks.
Major carriers have shut down their 3G networks and while we at UScellular® are committed to being the last carrier to shut down its 3G network, you are likely starting to notice the following effects on your older phone:
What this means for you:
Your experience will continue to worsen until you lose service completely. To ensure uninterrupted service now and in the future, you will need to replace your phone. We know this may be a difficult change for you, so we're working to ensure this transition is as hassle-free as possible.
To help with this change, we want to give you an option that works for you. Buy ANY phone you want (as low as $14.99) and we'll give you an additional $75 that will be applied as a $25 credit towards your replenishment for the next three months. So, yes, we're basically paying you to upgrade to a newer phone! To choose your new phone, simply visit your local UScellular store or call us at 888-558-2215.
Sincerely,
Your Customer Service Team
For more information visit: uscellular.com/3g-shutdown
Things we want you to know: Current equipment upgrade to eligible prepaid customers with CDMA devices. Requires purchase of a new device. $75 bill credit divided into 3 monthly $25 credits. Taxes, fees, and additional terms apply. Until supplies last. Cannot be combined with other offers. See uscellular.com/terms for details including obligations to serve Kansas customers. ©2023 UScellular