Submit a Claim

Try Locating It With

Log into your account
at my.pocketgeek.com.

Select your device under
"Active Devices".

Choose to 'Locate,' sound an alarm or
wipe sensitive data from your device.

Replace your lost or damaged device with Device Protection+.

Submit a ClaimTrack a Claim

File a Claim Quickly and Easily

Select Your Device Type

Need to file a claim?
To get started, select the plan you're enrolled in below.

Please have the following information on hand when you file:

  • Your U.S. Cellular® wireless number
  • Your iPhone or iPad model and storage size
  • Cause and date of loss or damage
  • Service fee or deductible payment method. Payment can be made by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D.

Please visit mywirelessclaim.com to determine which service fee/deductible applies to your device.

Under certain circumstances, additional documentation — such as a police report or proof of loss — may be required in order to process your claim.

Claims must be filed within the time limit indicated in your coverage documents.

 
Select Your Device Protection+ Plan: AdvancedStandard

Customers Enrolled in Device Protection+ Advanced with AppleCare Services($11.99/mo. per device)

If your iPhone or iPad requires repair or
you need help:
Resolve Online

The best place to start is at getsupport.apple.com. Just answer a few questions and you'll be presented with options to help resolve your issue.

Resolve by phone
  • Call 1-800-275-2273 (1-800-APLCARE) to speak directly to an AppleCare Advisor.
  • You may also call the program administrator at
    1-800-480-0167 and a Customer Service Representative will work with you to process your claim, or visit mywirelessclaim.com.
Resolve in-person

Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you.

If your iPhone or iPad is lost or stolen:
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at
1-888-944-9400 to suspend your service and protect yourself against unauthorized use.

 

If your device is replaced:Once your claim is approved, your iPhone or iPad will be replaced with a reconditioned iPhone or iPad of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return your original iPhone or iPad to avoid an unrecovered device/equipment fee of up to $1500.

Customers Enrolled in Device Protection+ Standard($8.99/mo. per device)

If your iPhone or iPad is accidentally damaged, malfunctioning, lost, or stolen:
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at
1-888-944-9400 to suspend your service and protect yourself against unauthorized use.

If your device is replaced:Once your claim is approved, your iPhone or iPad will be replaced with a reconditioned iPhone or iPad of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return your original iPhone or iPad to avoid an unrecovered device/equipment fee of up to $1500.

Need to file a claim?
To get started,
simply follow the steps below.

Please have the following information on hand when you file:

  • Your U.S. Cellular® wireless number
  • Your device manufacturer/make/model
  • Cause and date of loss or damage
  • Service fee or deductible payment method. Payment can be made by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D.

Please visit mywirelessclaim.com to determine which service fee/deductible applies to your device.

Under certain circumstances, additional documentation — such as a police report or proof of loss — may be required in order to process your claim.

Claims must be filed within the time limit indicated in your coverage documents.

 
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at
1-888-944-9400 to suspend your service and protect yourself against unauthorized use.

Once your claim is approved, your device will be replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return the broken device to avoid an unrecovered device/equipment fee of up to $1500.

Need to file a claim?
To get started,
simply follow the steps below.

Please have the following information on hand when you file:

  • Your U.S. Cellular® wireless number
  • Your device manufacturer/make/model
  • Cause and date of loss or damage
  • Service fee or deductible payment method. Payment can be made by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D.

Please visit mywirelessclaim.com to determine which service fee/deductible applies to your device.

Under certain circumstances, additional documentation — such as a police report or proof of loss — may be required in order to process your claim.

Claims must be filed within the time limit indicated in your coverage documents.

 
Resolve Online

Visit mywirelessclaim.com to file your claim 24 hours a day, 7 days a week.

Resolve by phone

Call 1-800-480-0167 and a Customer Service Representative will work with you to process your claim.

Protect your account

If your device is lost or stolen, call U.S. Cellular® at
1-888-944-9400 to suspend your service and protect yourself against unauthorized use.

Once your claim is approved, your device will be replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability. Your replacement will be shipped via next-business-day delivery — when available — at no additional cost to you. Once you receive your replacement, you will have 10 days to return the broken device to avoid an unrecovered device/equipment fee of up to $1500.

Get the status of your claim in real time.

View general information about your claim.
Download any forms that may be
required to complete your claim.
Get shipping and tracking information
for your replacement device.
Download a printable shipping label to send
us the device for which the claim was made.
Verify that we've received your return device.
Get Started
 

Have you received your replacement?

Restore your previously backed up data on your new device.

Download the U.S. Cellular® Protect
powered by Pocket Geek®
app on your replacement device.

Select the shield icon in the navigation
bar and tap "Secure Backup."

Choose "Restore" and follow
the instructions on your screen.

Important Product Information

Download and register to have access to the features of U.S. Cellular® Protect powered by Pocket Geek®. Availability and features may vary by device, operating system, or plan. Data charges may apply. During registration you will be provided the End User Licensing Agreement, which includes your rights for the product and the product's terms of use. Pocket Geek®, Assurant®, Geek Tips® and Pocket Geek® icons are service marks of Assurant, Inc. registered in the U.S. and other countries; Geek Tools℠ is a service mark of Assurant, Inc. U.S. Cellular® Protect powered by Pocket Geek® is not an insurance product or a service contract and is part of the Device Protection+ program.