Device Protection+

You're covered with Device Protection+.

Accidents happen. That's why we offer Device Protection+. It's more than just cell phone insurance; it's protection for your mobile devices, the personal information you store on them — and technical support for your devices — so you can rest assured that you're protected from the unexpected.

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The entire process from submission to delivery has been flawless. Worth every penny!
- Steve S., Sheboygan, WI
Everyone was very helpful. My phone is such an important part of my day-to-day life.
I love my iPhone and would not be able to replace it without insurance. Thank you.
- Judy B., Vernon, TX
Claims process was a breeze and my replacement phone arrived the next day.
Excellent service deserves highest ratings.
- Sara S., Cherokee, NC

Device protection
plus peace of mind for
your wireless devices.

What does Device Protection+ cover? Just about everything. If the unexpected happens, you can file a claim and receive free next business day delivery of your replacement device (when available) as soon as your claim is approved.

Important Product Information
Accidents Loss & Theft Breakdown Tech Support+
Secure Backup Locate Anti-Malware 90-Day Credit Monitoring

Accidents

Enjoy device replacement when accidents happen—whether
it's a spill, drop or cracked screen. A service fee/deductible applies.

Loss & Theft

Get reconnected quickly if your device becomes lost or stolen.
A service fee/deductible applies.

Hardware Service(Mechanical & Electrical Breakdown)

Take care of malfunctions after the manufacturer's warranty expires.
For CPO devices, Hardware Service coverage begins upon enrollment. A service fee/deductible applies.

Secure Backup

Back up and restore up to 100GB of content you can't
live without.
See Details

Locate, Alert, Lock & Wipe

Find your device if it's lost or stolen and remotely lock it,
sound an alarm, or wipe all of your personal data.
See Details

Anti-Malware

Rely on business-grade software to safeguard your device
and personal info from potential hackers and threats.
See Details

Tech Support+

Solve technical issues quickly with knowledgeable techs
just a tap or call away.

90-Day Credit Monitoring

Register to receive credit alerts on suspicious activity for up to 90 days
once your loss/theft claim is approved.

Smartphone application

U.S. Cellular® Protect powered by Pocket Geek® included with your coverage.

Keep your devices running smoothly with easy to use protection and performance tools on the U.S. Cellular® Protect powered by Pocket Geek® app — included with your Device Protection+ coverage.

Play Pocket Geek video

Just download and register the app
to access these premium features.

Important Product Information

Accidents happen. Prepare today for the unexpected.

Get Protected Now

Select Your Device Type
Device Protection+ Advanced.
Keeps your information safe. Keeps your Apple device protected with AppleCare Services.
  BEST VALUE  
Device Protection+ For iPhone & iPad Advanced Plan Standard Plan
Protect Your Device Accidental Damage (drops, spills, cracks)
Hardware Service (mechanical/electrical breakdown)*
Loss
Theft
Apple-certified repair or replacement with Express Replacement Service
 
Service at Apple Stores and Apple Authorized Service Providers
 
Free next business day delivery of replacement devices (when available)
Service Fees/DeductiblesFor Service Fee/Deductible information specific to your device, please visit mywirelessclaim.com Hardware Service**:$0

Accidental Damage**:
For iPhone:
Screen Damage Only:
$29

All Other:
$99

For iPad:
$49

Loss/Theft:$100, $150 or $175
depending on device.
$100, $150 or $175 depending on device.
     
Secure Your Personal Information Secure Backup 100GB 5GB
Locate
90-Day Credit Monitoring§
 
     
Solve Technical Issues Direct access to AppleCare award-winning technical support
 
Tech Support+§
 
     
Optimize Device Performance Performance Monitoring & Troubleshooting
Geek Tools℠
Geek Tips®

Important Product Information

$1199/mo. Per Device $899/mo. Per Device
  BEST VALUE  
Device Protection+ For Android™ Smartphone & Tablet Advanced Plan Standard Plan
Protect Your Device Accidental Damage (drops, spills, cracks)
Hardware Service (mechanical/electrical breakdown)*
Loss
Theft
Free next business day delivery of replacement devices (when available)
For Service Fee/Deductible information specific to your device, please visit mywirelessclaim.com $50, $100, $150 or $175 depending on device. $50, $100, $150 or $175 depending on device.
     
Secure Your Personal Information Secure Backup 100GB 5GB
90-Day Credit Monitoring**
 
Anti-Malware
Locate, Alert, Lock & Wipe
     
Solve Technical Issues Tech Support+**
 
     
Optimize Device Performance Performance Monitoring & Troubleshooting
Geek Tools℠
Geek Tips®

Important Product Information

$1199/mo. Per Device $899/mo. Per Device
Device Protection+ For Basic Phones & Other Connected Devices* Standard Plan
Protect Your Device Accidental Damage (drops, spills, cracks)
Hardware Service (mechanical/electrical breakdown)**
Loss
Theft
Free next business day delivery of replacement devices (when available)
Service Fees/DeductiblesFor Service Fee/Deductible information specific to your device, please visit mywirelessclaim.com $50, $100, $150 or $175
depending on device.

Important Product Information

$699/mo. Per Device

Summary of Coverage

Don't delay: You have 30 days after activating your device to enroll in Device Protection+.

Device Protection+ FAQs

What is Device Protection+?

Device Protection+ protects your device, secures your personal information, helps you solve technical issues, and optimizes device performance — all for less than 40¢ a day. With Device Protection+, you'll have peace of mind knowing that should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.

What is the U.S. Cellular® Protect powered by Pocket Geek® app?

It's an easy-to-use application that helps secure your personal information, solve technical issues, and optimize device performance. U.S. Cellular® customers enrolled in Device Protection+ Advanced plans have access to enhanced features including Secure Backup (up to 100GB) and the ability to get live assistance with just a tap through Tech Support+. Remember, you must download and register U.S. Cellular® Protect powered by Pocket Geek® in order to take advantage of these special features.

For more information about U.S. Cellular® Protect powered by Pocket Geek®, including instructions on how to download the app, please visit mywirelessclaim.com

What's covered with Device Protection+?

Device Protection+ coverage includes:

  • Loss
  • Theft
  • Accidental damage (drops, spills, and cracks)
  • Hardware service (mechanical/electrical breakdown)*

*Hardware Service (mechanical/electrical breakdown) coverage begins after the manufacturer's warranty expires. For Certified Pre-Owned (CPO) devices, hardware service (mechanical/electrical breakdown) coverage begins upon enrollment.

See More FAQs
Why Switch to U.S. Cellular?  Learn More

Prepare for the unexpected with Device Protection+.

Buying or upgrading
a U.S. Cellular® device?

Choose the plan and phone that's right for you
and add Device Protection+ during checkout.

Shop Phones

Need to add Device Protection+
to a device you already have?

Dial 611 from your U.S. Cellular phone or visit a retail store
location to enroll within 30 days of activating your device.*

Find a Store

Don't delay: You have 30 days after activating your device to enroll in Device Protection+.

Important Product Information

Once your claim is approved, if a replacement is issued, your device will be replaced with a reconditioned model of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary depending on availability. Service Fees/Deductibles can be paid by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D. Just visit mywirelessclaim.com to determine the service fee/deductible for your device.

You must download and register to have access to the features of the U.S. Cellular® Protect powered by Pocket Geek® app. Availability and features may vary by device, operating system, or plan. Data charges may apply. During registration, you will be provided the End User Licensing Agreement, which includes your rights for the product and the product's terms of use. Pocket Geek®, Assurant®, Geek Tips® and Pocket Geek® icons are service marks of Assurant, Inc. registered in the U.S. and other countries; Geek Tools℠ is a service mark of Assurant, Inc. The U.S. Cellular® Protect powered by Pocket Geek® app is not an insurance product or a service contract, and is part of the Device Protection+ program.

Enrollment in Device Protection+ must be done within 30 days of device activation. Enrollment in Device Protection+ Advanced for iPhone and iPad can only be done at authorized U.S. Cellular locations. If you do not enroll at the moment you purchase your new iPhone or iPad, you'll be able to enroll once your iPhone or iPad passes a Visual Mechanical Inspection. Customers enrolling other eligible devices can enroll in Device Protection+ at point-of-sale or by dialing 611 from their U.S. Cellular device. If dialing 611, a representative will place a call to your device to validate service; you'll be able to enroll in the program once you answer this call.

Not all devices sold by U.S. Cellular are eligible for Device Protection+.

iPhone and iPad customers enrolling in Device Protection+ Advanced: Your new iPhone or iPad is eligible for AppleCare Services during the first 24 months from the date you purchase the device from U.S. Cellular and enroll in Device Protection+ Advanced, and as long as your Device Protection+ Advanced coverage remains uninterrupted (maximum of 2 accidental damage claims applies under AppleCare Services). Once your iPhone or iPad is no longer eligible for AppleCare Services, our obligations to you under the Service Contract will be provided by another authorized provider.

Device Protection+ Summary Of Coverage

This is a brief description of the Coverage and Exclusions that apply to Device Protection+. A copy of the coverage documents, with complete details regarding benefits, exclusions and service/fee deductible, will be provided to you when you enroll in this program.

Device Protection+ may duplicate other insurance coverage, such as homeowner's or renter's insurance, that you may have. The Plan's insurance coverage would be primary to any such other coverage. U.S. Cellular employees are not licensed insurance agents. U.S. Cellular and its employees are not qualified or authorized to evaluate the adequacy of the purchaser's existing insurance coverage. Subscribers can check with their licensed agents for a personal insurance assessment.

U.S. Cellular receives compensation for services performed in connection with this program. Enrollment is optional and is not required to purchase the device or obtain U.S. Cellular wireless service.

You must download and register to have access to the features of the U.S. Cellular® Protect powered by Pocket Geek® app. Availability and features may vary by device, operating system, or plan. Data charges may apply. During registration, you will be provided the End User Licensing Agreement, which includes your rights for the product and the product's terms of use. Pocket Geek®, Assurant®, Geek Tips®, and Pocket Geek® icons are service marks of Assurant, Inc. registered in the U.S. and other countries; Geek Tools℠ is a service mark of Assurant, Inc. The U.S. Cellular® Protect powered by Pocket Geek® app is not an insurance product or a service contract, and is part of the Device Protection+ program.

Causes of Loss Not Covered: Losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by us; intentional damage; acts of God or recall. Refer to coverage forms for a full list of exclusions.

Term: Coverage starts at 12:01 a.m. on the date you enroll. This is a monthly renewable Program and must be paid on a monthly basis. If you don't pay the monthly Service Contract charge, Program coverage will terminate.

Device Protection+ covers the device, standard battery, standard charger and SIM (if applicable to your device). Accessories provided as part of your original device purchase are covered only in the event of the simultaneous damage, loss or theft of both the device and accessory.

Claims Maximum: A maximum limit of $1,500 applies per covered loss.

Unrecovered Device/Equipment Fee: Please remember that damaged or malfunctioning devices must be returned within 10 days of receiving your replacement device. If the broken device is not returned, you will be charged an unrecovered device/equipment fee of up to $1500. Devices that are returned after 10 days may be subject to late fees.

Cancellation: You may cancel Device Protection+ at any time by notifying us in writing, returning the contract to us or by calling 1-888-944-9400. You will receive a refund and/or credit, if any, of the applicable premium, within the time frame required by law.

Program Provider Information: Property insurance coverage is underwritten by American Bankers Insurance Company of Florida (NAIC 10111; Principal Address: 11222 Quail Roost Drive, Miami, FL 33157, 1-305-253-2244; Jurisdiction: Washington, D.C. and all states in the United States; Domicile: Florida). Coverage is provided under a Master Policy issued to U.S. Cellular. You will be the certificate holder on U.S. Cellular's Insurance Policy for Loss and Theft coverage benefits. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except CA, where it is Sureway, Inc., and OK, where it is Assurant Service Protection, Inc. For CA customers, the California Department of Insurance consumer hotline is 1-800-927-4357. For MD customers, the Maryland Department of Insurance consumer hotline is 1-800-492-6116. Companies providing Device Protection+ all operate under the trade name Assurant. To request a sample of state-specific coverage documents prior to purchasing coverage, call 1-866-450-5185.

Administrator Information: Device Protection+ is administered by The Signal. The Signal CA license is OD79676, CA licensee's address and phone number are 676, E. Swedesford Rd., Ste. 300, Wayne, PA 19087, 1-610-341-1300.

Electronic Document Delivery: We are pleased to offer a greener approach to document delivery for your Device Protection+. Electronic document delivery allows you to receive and store your coverage documents and other important information immediately. It also reduces the amount of paper you receive in the mail, which helps protect our environment. Within 30 days of enrollment in Device Protection+, you may receive instructions on how to obtain your documents electronically.