You're covered with Device Protection+.
Accidents happen. That's why we offer Device Protection+. It's more than just cell phone insurance; it's protection for your mobile devices, the personal information you store on them — and technical support for your devices — so you can rest assured that you're protected from the unexpected.
I love my iPhone and would not be able to replace it without insurance. Thank you.
Excellent service deserves highest ratings.
plus peace of mind for
your wireless devices.
What does Device Protection+ cover? Just about everything. If the unexpected happens, you can file a claim and receive free next business day delivery of your replacement device (when available) as soon as your claim is approved.Important Product Information
Enjoy device replacement when accidents happen—whether
it's a spill, drop or cracked screen. A service fee/deductible applies.
Loss & Theft
Get reconnected quickly if your device becomes lost or stolen.
A service fee/deductible applies.
Hardware Service(Mechanical & Electrical Breakdown)
Take care of malfunctions after the manufacturer's warranty expires.
For CPO devices, Hardware Service coverage begins upon enrollment. A service fee/deductible applies.
Back up unlimited contacts and up to 100GB of content you can't
live without—plus, restore previously backed up files with ease.
Locate, Alert, Lock & Wipe
Find your device if it's lost or stolen and remotely lock it,
sound an alarm, or wipe all of your personal data.
Rely on business-grade software to safeguard your device
and personal info from potential hackers and threats.
Solve technical issues quickly with knowledgeable techs
just a tap or call away.
90-Day Credit Monitoring
Register to receive credit alerts on suspicious activity for up to 90 days
once your loss/theft claim is approved.
U.S. Cellular® Protect powered by Pocket Geek® included with your coverage.
Keep your devices running smoothly with easy to use protection and performance tools on the U.S. Cellular® Protect powered by Pocket Geek® app — included with your Device Protection+ coverage.
Just download and register the app
to access these premium features.
Accidents happen. Prepare today for the unexpected.
Don't delay: You have 30 days after activating your device to enroll in Device Protection+.
Device Protection+ FAQs
What is Device Protection+?
Device Protection+ protects your device, secures your personal information, helps you solve technical issues, and optimizes device performance — all for less than 40¢ a day. With Device Protection+, you'll have peace of mind knowing that should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.
What is the U.S. Cellular® Protect powered by Pocket Geek® app?
It's an easy-to-use application that helps secure your personal information, solve technical issues, and optimize device performance. U.S. Cellular® customers enrolled in Device Protection+ Advanced plans have access to enhanced features including data backup (up to 100GB) and the ability to get live assistance with just a tap through Tech Support+. Remember, you must download and register U.S. Cellular® Protect powered by Pocket Geek® in order to take advantage of these special features.
For more information about U.S. Cellular® Protect powered by Pocket Geek®, including instructions on how to download the app, please visit mywirelessclaim.com
What's covered with Device Protection+?
Device Protection+ coverage includes:
- Accidental damage (drops, spills, and cracks)
- Hardware service (mechanical/electrical breakdown)*
*Hardware Service (mechanical/electrical breakdown) coverage begins after the manufacturer's warranty expires. For Certified Pre-Owned (CPO) devices, hardware service (mechanical/electrical breakdown) coverage begins upon enrollment.
Prepare for the unexpected with Device Protection+.
Buying or upgrading
a U.S. Cellular® device?
Choose the plan and phone that's right for you
and add Device Protection+ during checkout.
Need to add Device Protection+
to a device you already have?
Dial 611 from your U.S. Cellular phone or visit a retail store
location to enroll within 30 days of activating your device.*
Don't delay: You have 30 days after activating your device to enroll in Device Protection+.
*Enrollment in Device Protection+ must be done within 30 days of device activation. Enrollment in Device Protection+ Advanced for iPhone can only be done at authorized U.S. Cellular locations. To be eligible for this plan, you must purchase a new iPhone from U.S. Cellular on or after 9/16/2016. If you do not enroll at the moment you purchase your new iPhone, you'll be able to enroll once your iPhone passes a Visual Mechanical Inspection. Customers enrolling other eligible devices can enroll in Device Protection+ at point-of-sale or by dialing 611 from your U.S. Cellular device. If dialing 611, a representative will place a call to your device to validate service; you'll be able to enroll in the program once you answer this call.
Important Product Information
Once your claim is approved, if a replacement is issued, your device will be replaced with a reconditioned model of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality. Device color may vary depending on availability. Service Fees/Deductibles can be paid by credit card, debit card, eCheck or Check on Delivery (C.O.D.). A $17 charge will apply if you choose to pay by C.O.D. Just visit mywirelessclaim.com to determine the service fee/deductible for your device.
Enrollment in Device Protection+ must be done within 30 days of device activation. Enrollment in Device Protection+ Advanced for iPhone can only be done at authorized U.S. Cellular locations. To be eligible for this plan, you must purchase a new iPhone from U.S. Cellular on or after 9/16/2016. If you do not enroll at the moment you purchase your new iPhone, you'll be able to enroll once your iPhone passes a Visual Mechanical Inspection. Customers enrolling other eligible devices can enroll in Device Protection+ at point-of-sale or by dialing 611 from their U.S. Cellular device. If dialing 611, a representative will place a call to your device to validate service; you'll be able to enroll in the program once you answer this call.
Not all devices sold by U.S. Cellular are eligible for Device Protection+.
Your new iPhone is eligible for AppleCare services during the first 24 months from the date you purchase the device from U.S. Cellular and enroll in Device Protection+, and as long as your Device Protection+ coverage remains uninterrupted. Once your iPhone is no longer eligible for AppleCare services, our obligations to you under the Service Contract will be provided by another authorized provider.
Device Protection+ Summary Of Coverage
This is a brief description of the Coverage and Exclusions that apply to Device Protection+. A copy of the coverage documents, with complete details regarding benefits, exclusions and service/fee deductible, will be provided to you when you enroll in this program.
Device Protection+ may duplicate other insurance coverage, such as homeowner's or renter's insurance, that you may have. The Plan's insurance coverage would be primary to any such other coverage. U.S. Cellular employees are not licensed insurance agents. U.S. Cellular and its employees are not qualified or authorized to evaluate the adequacy of the purchaser's existing insurance coverage. Subscribers can check with their licensed agents for a personal insurance assessment.
U.S. Cellular receives compensation for services performed in connection with this program.
Causes of Loss Not Covered: Losses caused or resulting from the following are not covered: corrosion or rust; pre-existing conditions; failure to follow manufacturer's maintenance recommendations; delay or loss of market, loss of income or interruption of business; intentional and/or dishonest acts; unauthorized repair or service; power fluctuations costs which are recoverable under any product warranty (n/a for CPO devices). Refer to coverage documents for a complete list of exclusions.
Term: Coverage starts at 12:01 a.m. on the date you enroll. This is a monthly renewable Program and must be paid on a monthly basis. If you don't pay the monthly Service Contract charge, Program coverage will terminate.
Device Protection+ covers the device, standard battery, standard charger and SIM (if applicable to your device). Accessories provided as part of your original device purchase are covered only in the event of the simultaneous damage, loss or theft of both the device and accessory.
Claims Maximum: A maximum limit of $1,500 applies per covered loss.
Unrecovered Device/Equipment Fee: Please remember that damaged or malfunctioning devices must be returned within 10 days of receiving your replacement device. If the broken device is not returned, you will be charged an unrecovered device/equipment fee of up to $1500. Devices that are returned after 10 days may be subject to late fees.
Cancellation: You may cancel Device Protection+ at any time by notifying us in writing, returning the contract to us or by calling 1-888-944-9400. You will receive a prorated refund or credit, if any, of your unearned premium within the applicable time frame required by law.
Program Provider Information: Property insurance coverage is underwritten by American Bankers Insurance Company of Florida (NAIC 10111; Principal Address: 11222 Quail Roost Drive, Miami, FL 33157, 1-305-253-2244; Jurisdiction: Washington, D.C. and all states in the United States; Domicile: Florida). Coverage is provided under a Master Policy issued to U.S. Cellular. You will be the certificate holder on U.S. Cellular's Insurance Policy for Loss and Theft coverage benefits. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except CA, where it is Sureway, Inc., and OK, where it is Assurant Service Protection, Inc. For CA customers, the California Department of Insurance consumer hotline is 1-800-927-4357. For MD customers, the Maryland Department of Insurance consumer hotline is 1-800-492-6116. Companies providing Device Protection+ all operate under the trade name Assurant.
Administrator Information: Device Protection+ is administered by The Signal, LP. The Signal CA license is OD79676, CA licensee's address and phone number are 676, E. Swedesford Rd., Ste. 300, Wayne, PA 19087, 1-610-341-1300.
Electronic Document Delivery: We are pleased to offer a greener approach to document delivery for your Device Protection+. Electronic document delivery allows you to receive and store your coverage documents and other important information immediately. It also reduces the amount of paper you receive in the mail, which helps protect our environment. Within 30 days of enrollment in Device Protection+, you may receive instructions on how to obtain your documents electronically.