Set up your voicemail

It’s simple to set up and use your voicemail service.


Please ensure you have the latest Apple software version - iOS 15 or higher.

  1. Go to Voicemail.
  2. On the Voicemail main menu, click on the Set Up button.
  3. Type in your new password* twice and click Done after each time. The password will be autosaved after the second time.
  4. You will be transitioned to the Greetings menu. The default standard greeting will be auto selected. If you wish to keep the standard greeting, click Save and move to step 6. If you wish to record your own personal greeting, click Custom and move to step 5.
  5. Click Record to record your personal greeting. After you are done recording click Stop. Click on Play to listen to the recording. Once you are satisfied with your personal greeting, click Save.
  6. You will now see all your visual voicemail messages.

Android, flip phones and home phones:

  1. Access your voicemail box by dialing *86, your 10-digit number or long press 1.
  2. Choose English or Spanish as your language preference.
  3. Set your 4- to 15-digit password*.
  4. Record your name.
  5. Record or select your greeting.
  6. Your voicemail box is now ready to use.

For more detailed step-by-step instructions, click here.

Note: To protect your privacy, the voicemail system doesn't allow “easy-to-guess” passwords, including 4 or more repeating digits (3333), 4 or more consecutive digits (123456) or pair even or odd numbers together (2468 or 1357). Your choice of a unique password will be an important step in protecting your voicemail messages.

Listening to Messages

From your wireless device:

  1. Dial *86 or your own 10-digit number.
  2. Follow the prompts to enter your password or start using your mailbox.

Voicemail Navigation Map

Click here for a visual map of all the voicemail options.

Prefer to read your messages?

For Apple devices:

Learn more about Apple Visual Voicemail.

For Android devices:

Explore on Google Play to find a visual voicemail app.