Voicemail Outage Update

Access has been restored.

A recent technical issue on our platform may have affected access to your voicemail.

Our engineers have corrected the issue by moving you to a new voicemail system. Please, follow the steps below to complete setting up your new voicemail.

We sincerely apologize for any inconvenience this may have caused. We remain firmly committed to providing you with excellent service.

HOW THE OUTAGE IMPACTS YOUR SMARTPHONE

Apple Smartphones
You still have access to your saved voicemails through the visual voicemail feature on your phone once you reset your voicemail following the instructions below.

Android Smartphones
Unfortunately, due to the outage, you have lost any saved voicemails.

All Smartphones
Please, record a new greeting since your current version is no longer accessible.

How to set up your voicemail

Apple
After your voicemail has been restored, please follow these simple steps to set up your Voicemail box.

  1. Open your Voicemail App.
  2. On the Voicemail main menu and click on the Set Up button.
  3. Type in your new password twice and click Done after each time. The password will be autosaved after the second time.
  4. You will be transitioned to the Greetings menu. The default standard greeting will be auto selected. If you wish to keep the standard greeting, click Save and move to step 6. If you wish to record your own personal greeting, click Custom and move to step 5.
  5. Click Record to record your personal greeting. After you are done recording click Stop. Click on Play to listen to the recording. Once you are satisfied with your personal greeting, click Save.
  6. You will now see all your visual voicemail messages.

Android
After your voicemail has been restored, please follow these simple steps to set up your Voicemail box.

  1. Access your Voicemail box by dialing "*86", your 10-digit number or long press "1".
  2. Follow these prompts to set up your Voicemail box:
    1. Choose English or Spanish as your language preference
    2. Set your 4-15 digit password
    3. Record your name
    4. Record or select your greeting
  3. Your Voicemail box is now ready to use.

For more detailed step-by-step instructions, click here

Choosing a secure password: To protect your privacy, the Voicemail system doesn’t allow “easy-to-guess” passwords, including 4 or more repeating digits (3333), 4 or more consecutive digits (123456), or pair even or odd numbers together (2468 or 1357). Your choice of a unique password will be an important step in protecting your Voicemail messages.

New Voicemail Navigation Map

There are some differences in the menu prompts for the new voicemail system. For example: On the old voicemail system, 7 is delete and save is 9. On the new system, 3 is delete and save is 2. Please see the attached voicemail navigation map to familiarize yourself with the new system.

About Voicemail-to-Text

If you are a Voicemail-To-Text subscriber, you will note some changes after the voicemail update. The core functionality of text transcriptions from Voicemail-To-Text will continue; however, the service was impacted in the following ways:

  • E-mail delivery of voice messages is no longer available
  • As home phones cannot receive text messages and e-mail delivery is no longer available as a voicemail delivery option, voicemail to text is no longer available for UScellular home phones.
  • The shortcut feature which provides a code in the text message to listen to the voicemail message is no longer available.
  • Long text transcriptions will now be combined into one text message instead of splitting up into multiple messages.
  • An audio file of your voicemail will be attached to the text message.
  • Transcribed voicemails will now come from the UScellular voicemail to text mailbox (vm2text@uscellular.com).

About Apple Visual Voicemail

If you have an Apple device with Apple visual voicemail, all of your saved voicemails will be retained. After the voicemail update, reset your voicemail to gain access to your visual voicemails.

How to Reset a Distribution list

If you had a voicemail distribution list set up, you will have to reset this again. Please follow the instructions below. Access your Voicemail box by dialing "*86" on your wireless phone, long pressing "1", or dialing your Voicemail box number.

  1. On the main menu, press #3 for Settings and Features.
  2. Press #6 for Distribution Group List.
  3. Your Distribution Group List options are:
    • Press #1 to Create Distribution List
    • Press #2 to Edit Distribution List
    • Press #4 to Review Distribution List

Frequently Asked Questions