Using Your Phone FAQs

  1. 1) How do I set up and retrieve my voice mail?

    View the Voice mail set up and retrieval page.

  2. 2) How can I keep track of how many minutes I've used or how many I have left?

    Log in to My Account or dial #BAL (#225) from your U.S. Cellular phone.

  3. 3) I have other questions about my phone's features. Can you help?

    Select your device from the support page to view user manuals and other helpful information.

  4. 4) Can I have two wireless phones with the same telephone number?

    At this time we are unable to provide you with a single phone number for multiple phones. However, we do offer a call-forwarding feature, which can automatically forward your calls to another phone number, or to your voice mailbox if the line is busy.

  5. 5) Will I be charged for forwarding my wireless phone calls to another number?

    Yes. Even though calls will be received at another number, they must still be routed through the cellular "switch," which produces airtime charges. To avoid excess charges, ask the caller if he or she called your wireless number. If so, hang up and return the call from a landline phone.

    Please note that if you choose to use call forwarding, your voice mail will be deactivated and callers will not be able to leave messages. For more detailed instructions on call forwarding, please call us at 611 from your wireless phone (always a free call), 1-888-944-9400 or e-mail us.

  6. 6) What happens if I forget to press the END key after completing a call?

    If the END key is not pressed when you are finished with your call, usually the call will automatically disconnect when the other party hangs up. However, the call may continue, possibly resulting in unexpected extra minutes on your next bill.

  7. 7) What should I do if my wireless phone is lost or stolen?

    If your phone is lost or stolen, immediately call 1-888-944-9400 to suspend service, so we can quickly protect your account from fraudulent use. If the phone has been stolen, then call your local police and obtain a police report number. Please be aware that customers are responsible for any charges incurred on the phone until the theft or loss is reported to U.S. Cellular.

    If you have Device Protection+ from U.S. Cellular, call 1-800-480-0167 to file a claim. Provide the agent with the police report number so they can start processing your claim.

    A couple of tips to help prevent theft:
    Use your phone's security lock option to prevent unauthorized use of your phone. Until the unlock code is entered into the phone, a "locked" phone will not operate
    Protect sensitive documents containing your account information, wireless telephone number and your phone's Electronic Serial Number (ESN)

  8. 8) What should I do if I move out of U.S. Cellular's coverage area?

    Simply contact a U.S. Cellular representative by dialing 611 from your wireless phone or 1-888-944-9400 and we'll explain your options.

  9. 9) What are some battery do's and don'ts?

    Charge your new battery for 12 to 14 hours without interruption, with a slow charger. It usually takes about five charge-discharge cycles before the battery accepts a full charge
    Press END before turning the phone's power off. Ending a call by turning off the power is hard on the battery
    Recharge your battery after one week of non-use
    Use a cigarette lighter adapter whenever possible to conserve your battery's power

    Store your phone and battery in a battery charger where it's continually recharging.
    Discharge and recharge your battery frequently
    Throw an old battery in the trash. Bring it to a U.S. Cellular store to be recycled properly and safely. Cadmium is especially harmful to the environment and cannot be put into landfills
    Leave your phone in direct sunlight

  10. 10) How do I care for my wireless phone?

    Wireless phones today are more durable than ever. However, they are still highly technological devices and cannot withstand abusive treatment. To ensure a long life for your wireless phone, avoid exposing it to liquid, direct sunlight and extreme temperatures.