Support


Overage Protection FAQs

  1. 1) What is Overage Protection?

    Overage Protection from U.S. Cellular® makes it easy to keep track of your wireless costs. U.S. Cellular will automatically notify you with a Text Message alert when your voice minutes, messages, or data approach and exceed your plan limits and you will start to incur overage charges.

    And best of all, it's FREE.

  2. 2) What types of usage are monitored with Overage Protection?

    U.S. Cellular® automatically helps you monitor the minutes on your plan, your messages included in your messaging plan and your data usage by sending you texts when you approach and exceed your limits.

  3. 3) How does Overage Protection work?

    Your data usage is continuously calculated and compared to your plan’s data allotment. If your usage exceeds the Overage Protection thresholds (75% and 100%), we will send a Text Message alert, within 2 hours, indicating a threshold has been met or exceeded. Tiered data plan customers will also receive a text message within 2 hours of exceeding the Overage Protection thresholds (75% and 100%) for each data tier. The number of minutes and messages used is calculated on a nightly basis and compared to the included voice minutes and messages in your monthly plan. If your usage exceeds the Overage Protection thresholds (75% and 100%), we will send a Text Message alert indicating a threshold has been met or exceeded. You are then in control to decide what action, if any, to take. Of course, you may always stop in to a local store or call 611 from your wireless phones for assistance.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.

  4. 4) How do I know if I am eligible for Overage Protection?

    All customers are automatically provided voice, messaging, and data overage protection. However there may be some plans that this service is not available for or relevant on such as Unlimited Plans, or Pay-As-You-Go Plans.

  5. 5) How do I enroll in Overage Protection?

    There's no need to enroll. Overage Protection from U.S. Cellular® is a free and automatic service on applicable plans. Overage Protection alerts are provided to help you manage your usage and costs. If you do not wish to receive these notifications, please contact Customer Service at 1-888-944-9400.

  6. 6) What do I do if I get an Overage Protection alert?

    If you receive an Overage Protection alert you may choose to either stop by one of our retail locations or call Customer Service (611). We can help evaluate your service and see if changing your voice, messaging, or data plan, or keeping your account the same is the best option for you.

  7. 7) Does Overage Protection mean I am not responsible for any overages on my bill?

    Overage Protection does not guarantee that you will not receive overage charges. Overage Protection gives you the opportunity to take measures to ensure you are on the appropriate price plan or service that best meets your usage needs.

  8. 8) What should I do if I had overage charges on my bill, but never received any Overage Protection Text Message alerts?

    In the event that you didn't receive an Overage Protection alert but had overage charges on your bill please stop by one of our retail locations or call Customer Service (611) to ensure that your account has been set up properly so that future overage charges can be monitored.

  9. 9) Will Overage Protection work on my Business account?

    Overage Protection will work on your Business account unless you have a PayGo or Unlimited Plan.

  10. 10) When will I receive voice and messaging Overage Protection alerts?

    The designated lines on your account will receive the Text Message Alert the day after a monitored line hits your usage threshold (75% or 100%). The Text Message Alerts will be delivered between 10 a.m. and 6 p.m., 7 days a week.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.

  11. 11) When will I receive a Data Overage Protection alert?

    A text message alert is sent within 2 hours of data usage exceeding the Overage Protection Thresholds (75% and 100%). Data Overage Protection alerts help you monitor your data usage to avoid unexpected overages.* If there are changes to your account that limit us from sending you a Data Overage Protection alert during the current billing cycle, you will receive a disclaimer text message. A few examples of account changes include addition or changes to data features, move/change CTN and/or BAN, etc., Data Overage Protection alerts will resume with the next billing cycle.

    * We will make every effort to see to it that you receive your notices on a timely basis. On rare occasions, circumstances beyond our control such as network outages may delay receipt of your notices.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.

  12. 12) I have a Family Plan; can I choose which line receives the Text Message alert for voice and messaging overage protection?

    Yes, you can elect to have one line receive the alert or all lines receive the alert.

  13. 13) I have a Family Plan; who receives the Text Message alert for data overage protection?

    Alerts are automatically sent to the telephone number that has approached its data limit.

  14. 14) I have a tiered data plan. How will Data Overage Protection work for me?

    Tiered data plan customers will receive a text message within 2 hours of exceeding the Overage Protection thresholds (75% and 100%) for each data tier.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.