Know Before You Go

Use My Upgrade On Another Line

How to transfer your phone upgrade to another user on your account

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Be Prepared With These Time-Saving Tips

Good to know:
  • You can check if you are eligible for an upgrade by logging into My Account
  • The account must be current, with no past-due payments
    • If account is past-due, have a form of payment with you or make a payment ahead of time on My Account
  • You must be the account owner, an authorized contact

    You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the IT, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact. Authorized users could be:

Before you go:
  1. Back-up or transfer any personal data stored on the devices (texts, pictures, contacts, apps, etc.)
    • For Samsung Galaxy devices, you can back up and transfer content via Samsung Smart-Switch
    • For Android devices, you can back up and transfer your content via Google
    • For Apple devices transferring to Apple devices, you can back up and transfer content via Apple Support
    • If you're not sure how to back up content on your particular device, you can find specific, step-by-step instructions in our Device Tutorials
  2. Unlock any devices being returned or traded-in by removing the passcode
    • To disable passcode on Android devices, please refer to our Device Tutorials for your specific device
    • For Apple devices, you should also disable "Find my iPhone/Find my iPad". View instructions.
  3. If you've installed any apps, be prepared to reinstall them on your new device
    Please note: U.S. Cellular is not responsible for charges related to application installation
Make sure to have:
  • Both devices, fully charged
  • A valid, government-issued photo ID

    A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

    , such as a driver's license or passport, if visiting a store
  • Your account PIN, if calling Customer Care

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Smart Tip: Some stores will even let you schedule an appointment ahead of time.

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