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How To Read Your Bill

Select the image below that matches your current bill: Current Bill Format New Bill Format

Account Summary

Previous Balance: Includes items purchased when signing up for service.

Past Due Balance: What you owe from previous bills that haven't yet been paid, including late charges.

Price Plan Recurring Charges: For Total Plans, this reflects the base 2GB plan rate for all lines.

Other Recurring Charges: For Total Plans, this reflects incremental charges for additional data over the base plan pricing of 2GB. May include retail installment charges, other device purchases and Device Protection+.

Total Plans do no incur any Roaming Charges or Data Charges.

Other Charges and Credits: Your discount for Autopay/Paperless Billing and any promotional pricing.

Remittance Form

This tear-off slip ensures your account is properly credited. Simply return it with your payment in the envelope provided by due date noted.

Change Of Address

On the reverse side of the remittance form, you can notify us of a change in your mailing address. Please allow two billing cycles for the change to take effect.

Account Number Summary

This section is included on accounts with more than one device. Review this section for a summary of payments and account level charges, such as plans and data services that are shared by multiple lines of service.

Cellular Telephone Number Summary of Totals

This section is included on accounts with more than one device. Review this section for a breakdown of charges for each line of service.

Cellular Telephone Number Summary

There will be a section for each line of service summarizing the monthly charges (including proration when services have been added or changed), installments, usage, overage charges, taxes, and other charges or credits (these include one time charges for device, accessory, Accessory Installment Payments and App purchases, labor and shipping charges).

Details of Usage

If you have detailed billing, your bill may include sections which outline the calls (voice), texts, picture/video messaging usage for each line of service. Each call or message made or received is detailed by date, time, duration, type, to/from number and charge.