Legal Policies

Miscellaneous Fees

Restocking Fee $35.00 per line
Subsidized Device Activation Fee $40.00 (not applicable to Total Plans)
Retail Installment Contract Activation Fees $25.00 (not applicable to Total Plans)
Regulatory Cost Recovery Fee $2.47 per line, per month
Reconnect from suspension $25.00 plus tax per line
Reconnect from cancellation $40.00 plus tax per line
Late Fee $5.00 for each late payment or 1.5% a month or part thereof (18% annually or the highest rate permitted by applicable state law) for any amount not paid when due, whichever is greater.
Non-sufficient funds fee $20.00
Early Termination Fees a pro-rated $150 early termination fee for basic phones, modems and hotspot devices and a $350 early termination fee for smartphones and tablets.
Processing Fee up to $5.00 on any credit balance due upon termination of Service for any reason.
Credit Balance on terminated accounts A processing fee of up to $5.00 will be accessed on any credit balance due upon termination of Service for any reason.

Credit balances of $5.01 - $300.00 on terminated accounts shall be paid via a prepaid MasterCard. The card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. The card may be used everywhere that Debit MasterCard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement. Cards will not have cash access.

Credit balances of $300.01 or greater will be refunded via check. Checks will be voided if not redeemed within 180 days after issuance and are ineligible for reissuance.