Voice Mail

Setup and Retrieval

How To Get Started?

You must set up your mailbox the first time you use your U.S. Cellular® Voice Mail.

  1. Access your mailbox by dialing *86 or your 10-digit wireless phone number + SEND
  2. If calling from your mobile phone, you will be taken directly into the initialization dialog. If calling from an alternate phone, press * to interrupt your greeting and use 9999 as your initial access key
  3. Follow these prompts to set up your mailbox:
    1. Choose English or Spanish as your language preference
    2. Set up your 4-10 digit password
    3. Record your voice signature
    4. Record or select your greeting
  4. Start using your mailbox

Choosing A Secured Password

To protect your privacy, the new voice mail system doesn't allow "easy-to-guess" passwords, including repeating digits (3333), consecutive digits (1234 or 4321) or ascending or descending even/odd numbers (2468 or 7531). Your choice of a unique password will be an important step in protecting your voice mail service.

Retrieve And Listen To Messages

Please note: Normal airtime charges apply when calling from your wireless phone.

Accessing Your Voice Mailbox From Your Wireless Phone

  1. Dial *86 or your 10-digit wireless phone number + SEND
  2. Follow the prompts to enter your password or start using your mailbox
Accessing Your Voice Mailbox From Any Other Phone
  1. Dial your wireless number
  2. During greeting, Press * and enter your password when prompted

Listening To Your Messages

Upon entering your mailbox, your new messages will play automatically, followed by your skipped and then saved messages. You can change the automatic playback message preference through your personal options.

Listen to message (from the main menu)

  • Press 1 (see Playback Commands)
  • Press # or just hang up to End/exit

Playback Commands

Action Press
Rewind 10 Seconds 1
Rewind to Beginning 11
Pause 2
Skip Forward 10 Seconds 3
Skip To The End 3 + 3
Date/Time Information 5
Previous Message 5 + 1
Delete Message 7
Save Message 9
Skip Message #

End of Message Commands

Action Press
Rewind 10 Seconds 1
Rewind to Beginning 1 + 1
Replay 4
Date/Time Information 5
Previous Message 5 + 1
Forward (Send Copy) 6
Delete Message 7
Reply (By Voice Mail to Another Subscriber) 8
Save Message 9

Mailbox Control Commands

Action Press
Help 0
Cancel last action and back up 1 step *
Go to Main Menu (At Any Time) * + *
Complete a Command #

Modify Mailbox Options

Access your mailbox and navigate to the options from the main menu by pressing the keys associated with each feature. To reach the main menu at any time, press * + *.

Option Press
Set Personal Greeting 3 + 1
Set Extended Absence Greeting 3 + 2
Create and Manage Group Distribution Lists 4 + 2 + 2
Manage Mailbox Prompt Levels 4 + 2 + 3
Manage Date / Time Playback Preference 4 + 2 + 4
Manage Mailbox Language (English or Spanish) 4 + 2 + 5
Manage Message Auto-Play Preference 4 + 2 + 6
Manage Call Answer Language (English or Spanish) 4 + 2 + 9
Change Password 4 + 4 + 1
Manage Skip Password1 Preference 4 + 4 + 2
Set Recorded Name 4 + 4 + 3
1Skip Password Option - Your voice mail is set up to prompt you for your password each time you access your account from any phone. This protects your privacy. The Skip Password option, when turned "ON", allows direct access to your voice mail from your mobile phone without entering a password. Keep the default setting of "Off" for password protection.