Troubleshooting Tips
Installation Issues
-
Check internet connectivity
-
Ensure the network password is correct (if required).
-
Ensure you have agreed to all network terms (if applicable).
-
Unsure of login/password needed to download the application
-
Recover/reset your password as outline by Apple and Google:
-
Device must be connected to Wi-Fi to complete installation.
Setup Application
-
Unable to configure application
-
Accept all access requests.
-
Accept all application requests.
-
Unable to Scan QR Code
-
Check old device from which you want to transfer data
-
Must have a properly working screen that displays QR code.
-
"Force close" (device specific) app if QR code won't display and redo setup.
-
If "force closing" doesn't work, delete app and re-install.
-
Check new device you want to transfer data to
-
Must have a properly working screen and camera.
-
"Force close" (device specific) app if QR code won't display and redo setup.
-
If "force closing" doesn't work, delete app and re-install.
Unable to Initiate Content Transfer
-
Connect devices to same private Wi-Fi.
-
Public networks, like coffee shops, are not secure and won't work.
-
Ask an Associate for assistance in a UScellular® store.
-
Use a mobile hotspot if Wi-Fi isn't available.
Transfer interrupted
-
Battery died - charge device and try again.
-
Best practice - keep the old device connected to a charger during the transfer.
-
Poor Wi-Fi connection - locate a stronger Wi-Fi solution.
Note: Transfer can be re-initiated, and any content that has already transferred won't be duplicated on the target device.
Unable to Connect to Wi-Fi
-
Check to ensure device has internet connectivity.
-
Ensure network SSID/password are correct (if required).
-
Ensure you have agreed to all network terms (if applicable).
-
"Forget" the network SSID and re-configure.
-
If issues still exist there may be a hardware failure in the device preventing this solution from working.