There's a $5 processing fee for mechanical and electrical failure claim exchanges through T-Mobile. There's no processing fee for eligible mechanical and electrical failure claims handled by the manufacturer. There's no processing fee for BYOD customers.

This applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate service fee based on device tier for all other accidental damage.

For battery replacement, if an eligible device powers on and the battery fails to maintain an adequate charge after diagnostic testing, we'll repair the eligible wireless device by replacing the battery.

Available in the Device Protection+ app, this benefit is provided by Synchronoss. There may be limitations on the size of each video that is to be backed up and secured.

Device Protection+ with AppleCare Services is a separate plan from AppleCare+. If your device is already enrolled in AppleCare+, it's ineligible for the Device Protection+ with AppleCare Service plan. Device Protection+ with AppleCare Services is available for the first 24 months and as long as your plan coverage remains uninterrupted. After the 24-month period, you'll be moved to the $14.99 Device Protection+ Pro plan without AppleCare Services.