Dear Customer,

You have previously been notified multiple times about an upcoming 3G network shutdown that will cause the 3G device on your account to stop working.

You may have already noticed service disruptions in certain areas with 3G cell towers shutting down early.

As we prepare to shut down our 3G network completely by the end of 2023, you must replace your current phone with a newer one immediately to keep service.

To Keep You Connected ‐ We Have a Penny Phone Waiting for You

If you do not update your current phone, you will lose:

  • Service by (or before) the end of 2023 which includes 911 calls
  • Your current mobile number
  • The ability to transfer pictures and contacts depending on device

To receive your new device, or take advantage of other phone offers, please contact us at 888-558-2215 or visit your local UScellular® store and we will assist you. To save time, make an appointment at

Thank you for being a part of the UScellular community. You're not just a customer ‐ you're a neighbor too.


Your UScellular Customer Service Team