UScellular

My UScellular Business Account FAQs

My UScellular Business Account is a self-service portal created for our Business and Government customers who desire to skip the e-mails and calls and manage changes to their account. Here is just a snapshot of some of the functionality you can leverage to make changes to your account:
- View Account Information
- View Order History and Details
- View and Download Bills
- Case Management
- Add up to 10 Lines of Service
- Upgrade up to 10 Devices
- Submit Bulk Transactions
- Activate a UScellular Sold Device
- Change Phone Numbers
- Activate your own devices (BYOD)
- Change Devices (ESNs)
- Replace SIMs
- Change Features
This is just the beginning, UScellular® is committed to improving the service and experience we provide to our Business and Government customers. Look forward to the roll out of new functionality that will enhance the self-service functionality available to our customers.
Our portal has been designed with our Business and Government users in mind. Often a business portal user can manage the lines for several departments in a company. This makes it important to search for the right Account or Subscriber before making changes.

Our search page allows you to search for an account by Financial Account Number (FA #) or by name. You can also search for an individual subscriber by phone number or by name.
The account dashboard shows your company (or in some cases department) relationship with UScellular. It gives you information about the number of lines of service in that Account, and the actions tab gives you the ability to initiate transactions that can impact multiple lines in your account.

The subscriber dashboard displays information for a specific line (or subscriber) in your account. The list of actions you can perform on that line may differ from the list of actions displayed on the Account dashboard, as there are some transactions that can only be performed on one subscriber at a time.
Cases allow customers to communicate with our dedicated Business Sales Support team and initiate transactions that are not automated in the portal. This will include account changes, submitting bulk transactions, or simply asking questions about your account or subscriber. Our customer support team is available to provide individual care and attention to our valued customers.

Clicking on the “Submit a Case” link on the top of the Account or Subscriber dashboard will direct you to the Case Management screen. Here you can manage all the cases (or non-automated transactions) you’ve created and communicate with your Sales Support team that is working on your request.
After downloading and completing a bulk order template here are the steps to save the file as a .csv file type:
- Click on the File option in your Toolbar ribbon.
- elect Save As
- Enter the file name
- Select the .csv option in the drop down under the file name.
Please note that all Bulk Order templates must be saved as a .csv file.
Any time you receive a shipment of devices or SIM cards from UScellular, you will need to take action to activate your lines of service or devices. Use this link to activate:
1. Your new UScellular devices.
2. A new line of service with your own device.
3. Your replacement SIM card shipped as part of the Change Device flow.
UScellular allows customers to bring their own device to our network, provided that the device is compatible. As part of the “Add a Line with your Own Device” flow, you can check whether your unlocked device is compatible with the UScellular network and add a new line of service with this device. This can include a previously used UScellular device, or a device purchased from a third-party vendor.
We would like to notify our users when an order has started, and when the user chooses to navigate away from that order. If a user has to navigate away from a flow, ensure any progress has been cleared by removing devices or plans that have been added.

Please note: At times, when a back button is not available at the bottom of the screen, the browser back button will allow you to navigate backwards to clear the items in the cart.