My UScellular Business Account is a self-service portal created for our Business and Government customers who desire to skip the e-mails and calls and manage changes to their account. Here is just a snapshot of some of the functionality you can leverage to make changes to your account:
View Account Information
View Order History and Details
View and Download Bills
Case Management
Add up to 10 Lines of Service
Upgrade up to 10 Devices
Submit Bulk Transactions
Activate a UScellular Sold Device
Change Phone Numbers
Activate your own devices (BYOD)
Change Devices (ESNs)
Replace SIMs
Change Features
This is just the beginning, UScellular® is committed to improving the service and experience we provide to our Business and Government customers. Look forward to the roll out of new functionality that will enhance the self-service functionality available to our customers.
Your dedicated Business Sales Support team can assist you with this request. Keep in mind that only Business Account owners and Account owners are authorized to have Portal access.
Protecting the sensitive information of our customers is a top priority of UScellular. With your security in mind, we have implemented a two step authentication when you log in to the Portal.
If you have forgotten your username or need help resetting your password, please reach out to your Business Sales Support team. They can provide you your user name and reset your password.
Our portal has been designed with our Business and Government users in mind. Often a business portal user can manage the lines for several departments in a company. This makes it important to search for the right Account or Subscriber before making changes.
Our search page allows you to search for an account by Financial Account Number (FA #) or by name. You can also search for an individual subscriber by phone number or by name.
The account dashboard shows your company (or in some cases department) relationship with UScellular. It gives you information about the number of lines of service in that Account, and the actions tab gives you the ability to initiate transactions that can impact multiple lines in your account.
The subscriber dashboard displays information for a specific line (or subscriber) in your account. The list of actions you can perform on that line may differ from the list of actions displayed on the Account dashboard, as there are some transactions that can only be performed on one subscriber at a time.
While the account dashboard lists the total number of lines for a specific account, to get more details you can submit a case and select the category “Request Reporting”. The report will be sent directly to the portal user by email.
Cases allow customers to communicate with our dedicated Business Sales Support team and initiate transactions that are not automated in the portal. This will include account changes, submitting bulk transactions, or simply asking questions about your account or subscriber. Our customer support team is available to provide individual care and attention to our valued customers.
Clicking on the “Submit a Case” link on the top of the Account or Subscriber dashboard will direct you to the Case Management screen. Here you can manage all the cases (or non-automated transactions) you’ve created and communicate with your Sales Support team that is working on your request.
After downloading and completing a bulk order template here are the steps to save the file as a .csv file type:
Click on the File option in your Toolbar ribbon.
elect Save As
Enter the file name
Select the .csv option in the drop down under the file name.
Please note that all Bulk Order templates must be saved as a .csv file.
Any time you receive a shipment of devices or SIM cards from UScellular, you will need to take action to activate your lines of service or devices. Use this link to activate:
Your new UScellular devices.
A new line of service with your own device.
Your replacement SIM card shipped as part of the Change Device flow.
UScellular allows customers to bring their own device to our network, provided that the device is compatible. As part of the “Add a Line with your Own Device” flow, you can check whether your unlocked device is compatible with the UScellular network and add a new line of service with this device. This can include a previously used UScellular device, or a device purchased from a third-party vendor.
To move an upgrade to another line, please contact your local Business Support Team to handle this request.
The change device flow allows you to remove your current device and replace it with another device, on your current line of service. This flow will verify if the new device you’d like to activate (either a previously used UScellular device or a device purchased from a third-party vendor), works with the UScellular network.
The “Replace SIM” flow allows you to swap a faulty SIM card in your device, with a new SIM card you have on hand. This change will not impact your Phone Number or make changes to your plan.
You can open a “General Inquiry” case to order a replacement SIM card or submit a “Bulk Transaction” to purchase several SIM cards.
When you receive your replacement SIM in the mail, within the portal on the search page, click on the “Activate a Device/SIM” link. Alternately, from the Account dashboard, click on the Actions tab to find the “Activate a Device/SIM” link.
Our network can take a few minutes to process this change, once the order is complete, you will be able to search for the new phone number and view the subscriber dashboard.
We would like to notify our users when an order has started, and when the user chooses to navigate away from that order. If a user has to navigate away from a flow, ensure any progress has been cleared by removing devices or plans that have been added.
Please note: At times, when a back button is not available at the bottom of the screen, the browser back button will allow you to navigate backwards to clear the items in the cart.
When managing a large account with several lines, processing changes can be expedited in the portal through the Case management tab and submitting a “bulk transaction”. You can use the bulk order templates to capture the right information needed to complete your request.
As part of the contracted pricing we have established with our customers, we have already integrated discounts into the displayed pricing for devices, accessories and plans.
The ability to pay your bill online is not available at this time. We are always looking to make enhancements to My U.S. Business Account to improve our customer’s experience. You can view your bills on the Account Dashboard by clicking on the “Bills” tab.
