U.S. CELLULAR TOPS J.D. POWER WIRELESS NETWORK QUALITY RANKING IN NORTH CENTRAL REGION
MILWAUKEE (May 4, 2017) — U.S. Cellular® (NYSE: USM) customers experience the highest wireless network quality, according to the latest J.D. Power 2017 U.S. Wireless Network Quality Performance Study—Volume 1SM. For the second consecutive reporting period, U.S. Cellular has the "Highest Wireless Network Quality Performance in the North Central Region1," and excels in most network areas, especially call and messaging quality.
"To provide to our customers a great wireless experience, we deliver a reliable, high-quality network that keeps up with their ever-increasing data demands," said Mike Irizarry, executive vice president and chief technology officer for U.S. Cellular. "Our engineers live and work in our local markets, and they know how important it is to have a network they can rely on. It's why we continue to invest in our people and our network to meet our promise to provide service in the middle of anywhere."
Since 2006, this is the 18th time2 that U.S. Cellular has received this top quality ranking from J.D. Power in the North Central Region, which includes Illinois, Indiana, Michigan, Ohio and Wisconsin.
The J.D. Power 2017 U.S. Wireless Network Quality Performance Study—Volume 1 is based on responses from 42,922 wireless customers. Now in its 15th year, the semiannual study is based on 10 problem areas of the customer experience: dropped calls; calls not connected; audio issues; failed/late voicemails; lost calls; text transmission failures; late text message notifications; web/app connection errors; slow downloads/apps; and email connection errors. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded July through December 2016.
1Tied for highest ranking
22006-2013 Volumes 1 and 2, 2016 Volume 2, 2017 Volume 1
4G LTE not available in all areas. See www.uscellular.com/4G for detailed coverage info. 4G LTE service may be provided through King Street Wireless, a partner of U.S. Cellular. LTE is a trademark of ETSI. For JD Power award information, visit www.jdpower.com.
About King Street Wireless, L.P.
King Street Wireless, L.P. is partnering with U.S. Cellular to deliver high-speed 4G LTE service to U.S. Cellular's customers in most of its markets. Headquartered in Alexandria, Virginia, King Street Wireless holds 700 MHz wireless spectrum in 27 states. King Street is a recognized leader in its community through its economic development and philanthropic efforts. To learn more about King Street Wireless, visit www.kingstreetwireless.com.
About U.S. Cellular
U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier offers coverage where the other carriers don't and a wide range of communication services that enhance consumers' lives, increase the competitiveness of local businesses and improve the efficiency of government operations. U.S. Cellular has the Highest Wireless Network Quality Performance in the North Central Region, according to the J.D. Power 2017 U.S. Wireless Network Quality Performance Study, and 99 percent of customers have access to 4G LTE speeds. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.
For more information, contact:
Katie Frey, U.S. Cellular