Samsung and U.S. Cellular Announces U.S. Availability of Replacement Note7 Devices as Part of Voluntary Recall
RIDGEFIELD PARK, N.J. — SEPTEMBER 15, 2016 — Samsung Electronics America, Inc. and U.S. Cellular today confirmed that new Note7 replacement devices will be available in the United States at retail locations no later than September 21, 2016.
The company has received approval for its exchange program and announced a formal U.S. voluntary recall of Galaxy Note7 devices, sold prior to September 15, 2016, in cooperation with the U.S. Consumer Product Safety Commission. This recall follows the global announcement of battery cell issues related to certain Galaxy Note7 devices.
Although there have been only a small number of reported incidents, Samsung has taken great care to provide affected consumers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. Consumers who have Galaxy Note7 devices purchased from U.S. Cellular prior to September 15, 2016 can now replace their current phone with a new Note7 device under the terms of the U.S. Note7 Exchange Program, approved by the CPSC.
"Consumer safety is always our highest priority. Our collaboration with the CPSC to fast-track a voluntary recall in the U.S. addresses safety concerns by ensuring we reach Note7 owners quickly to exchange their devices," says Tim Baxter, president of Samsung Electronics America. "We are asking owners to act now by powering down their Note7 devices and receive replacement devices through our exchange program."
Working in partnership with the CPSC, carriers and retailers, Samsung is maximizing its reach to Note7 owners through multiple touchpoints, including direct communications, customer service, social media, marketing and in-store communications, to ensure users are aware of the program, understand their options and participate in the U.S. Note7 Exchange Program.
Consumers are encouraged to visit samsung.com/us/note7recall for carrier and retailer specific instructions on how and where to exchange their Note7 device. Under the terms of the U.S. Note7 Exchange Program owners have the following choices and can take these next steps immediately:
- Exchange their current Note7 for a new Note7 device when available at their point of purchase or retailer.
- Exchange their current Note7, and any Note7 specific accessories, for a Galaxy S7 or S7 edge with a refund of the price difference between the products.
- A refund can be obtained at your point of purchase.
As a gesture of appreciation, affected customers will receive a $25 bill credit from U.S. Cellular.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co. Ltd., SEA is pushing beyond the limits of today's technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America's fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.
About U.S. Cellular
U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by a high-quality network in big and small cities and rural communities, and currently, 99 percent of customers have access to 4G LTE speeds. U.S. Cellular was named a J.D. Power and Associates Customer Champion in 2014 for the third time in four years. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.
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Samsung Electronics America