U.S. Cellular is Recognized as a J.D. Power 2014 Customer Champion
CHICAGO (March 3, 2014) – U.S. Cellular has been recognized as a 2014 Customer Champion—one of 50 companies to have earned this distinction this year. This is the third time in four years that U.S. Cellular has received this honor.
To qualify for inclusion on this elite list, companies must excel, not only within their own industry, but also among the nine industries included in the Customer Champions analysis by J.D. Power. To determine the J.D. Power 2014 Customer Champions, J.D. Power examined five factors, including: People, Presentation, Process, Product, and Price.
For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research in 2013. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across nine industries measured.
"At U.S. Cellular, we strive to provide the best wireless experience for our customers every time they use their phone, visit their local store or call our Customer Care Centers," said Jay Ellison, executive vice president of sales and customer service for U.S. Cellular. "This is a special honor for us because it's based on feedback from our customers."
U.S. Cellular has a valuable rewards program that recognizes customer loyalty and the highest call quality and network satisfaction of any national carrier. U.S. Cellular, in partnership with King Street Wireless, offers 4G LTE service to nearly 90 percent of its customers.
4G LTE not available in all areas. See uscellular.com/4G for detailed coverage info. 4G LTE service is provided in partnership with King Street Wireless. LTE is a trademark of ETSI.
About King Street Wireless, L.P.
King Street Wireless, L.P. currently holds 700 MHz wireless spectrum in 27 states and is partnering with Chicago-based U.S. Cellular to deliver high-speed 4G LTE service to U.S. Cellular's customers in several of the carrier's markets. King Street Wireless is headquartered in Alexandria, Virginia where it is recognized for its involvement in its community both through its economic development and philanthropic efforts. To learn more about King Street Wireless, visit www.kingstreetwireless.com.
About U.S. Cellular
U.S. Cellular rewards its customers with unmatched benefits and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by its high-speed network that has the highest call quality of any national carrier. Currently, nearly 90 percent of customers have access to 4G LTE speeds. U.S. Cellular was named a J.D. Power and Associates Customer Champion in 2014 for the third time in four years. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.
For more information, contact:
Katie Frey, U.S. Cellular