U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier offers coverage where the other carriers don't and a wide range of communication services that enhance consumers' lives, increase the competitiveness of local businesses and improve the efficiency of government operations. U.S. Cellular has the Highest Wireless Network Quality Performance in the North Central Region, according to J.D. Power, and 99 percent of customers have access to 4G LTE speeds.
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- Founded: 1983
- Headquarters: Chicago, IL
- Customers: 5.1 Million
- Revenue (2017): $3.89 billion
- Associates: 5,900
Customer Care Centers:
- Cedar Rapids, IA
- Knoxville, TN
- Tulsa, OK
- Waukesha, WI
- Network: Fourth generation (4G) Long Term Evolution (LTE) network, Code Division Multiple Access (CDMA)
U.S. Cellular's business model, the Dynamic Organization, starts with leadership excellence which creates passionate associates, who in turn deliver the world's best customer service, leading to customer advocacy that produces superior business results. Leaders ensure that associates have the best training and knowledge so they can act freely to make informed decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment, diversity and winning. These aren't just words, they're words we live by. Together this model has helped us maintain one of the industry's highest customer satisfaction and loyalty ratings.