Dear UScellular® Customer,
As your wireless carrier, we are committed to delivering uninterrupted service. So, we’re writing today about nationwide industry changes that will affect your 3G phone(s). While the 3G network has met customer needs for years, it is now being replaced by 4G and 5G networks. Throughout 2022, many carriers will retire their 3G networks.
At UScellular®, we are committed to supporting your needs, and will be the last large carrier to shut down its 3G network. However, as other carriers begin to shut down their networks, you may experience a decline in service when you travel outside of your local area and roam on another carrier’s network. This is because no carrier offers blanket nationwide 3G service.
As carriers begin to shut down the 3G towers, the following features will decline:
What this means for you:
To ensure uninterrupted service now and in the future, you will need to upgrade your phone. We know this may be a difficult change for you, so we’re working to ensure this transition is as hassle-free as possible.
To help with this change, we are giving you a new phone — for free. Beginning today, you can pick from a selection of brand-new 4G or 5G feature phones (up to $150 value) or smartphones (up to $500 value) with no plan change required and no activation fee. Think of it like a new phone upgrade, on us. This offer ends October 31, 2022.
To pick out your new phone, simply call
Thank you for being part of the UScellular community. You’re not just a customer to us — you’re a neighbor, too. Your experience and safety are of the utmost importance and we’re here to help every step of the way because your satisfaction is what matters most.
Your Customer Service Team
For more information visit: uscellular.com/3G-shutdown
Things we want you to know: Current equipment upgrade to eligible customers with CDMA devices. $150 bill credit divided into 24 monthly credits when switching to feature phone with MSRP of less than $150 or $500 bill credit divided into 36 monthly credits when switching to smartphone with MSRP of less than $500. Offer cannot be combined with other rate plan promotions. 5G capable device required to experience 5G. 5G coverage not available in all areas. Offers end 10/31/22 or while supplies last. See uscellular.com/coverage-map for details. Taxes, fees (incl. Regulatory Cost Recovery and Admin. Fees)
Additional terms apply. See uscellular.com/terms for details including obligations to serve Kansas customers. ©2022 UScellular