Support


Device Protection+ FAQ

  1. 1) What is Device Protection+?

    Device Protection+ covers loss, theft and accidental damage. It also covers mechanical or electrical breakdown after the manufacturer's warranty expires.

  2. 2) What is covered?

    Device Protection+ covers your device, standard battery, SIM and standard charger, when required.

  3. 3) What does Device Protection+ not cover?

    Some exclusions are: corrosion or rust; pre-existing condition; failure to follow manufacturer's maintenance recommendations; delay or loss of market, loss of income or interruption of business; intentional and/or dishonest acts; repair or service; power fluctuations. Regardless of the cause of loss, we will not pay the costs which are recoverable under any product warranty.
    For complete list of the exclusions refer to the appropriate contracts. Refer to coverage documents for a complete list of exclusions.

  4. 4) Who provides the coverage?

    Property insurance coverage is underwritten by American Bankers Insurance Company of Florida (11222 Quail Roost Drive, Miami, FL 33157; Domicile (FL); NAIC # 10111; authorized to write in Washington, D.C. and all states in the United States) in all states, except MN, where American Reliable Insurance Company is the Underwriter. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except CA and OK. In CA it is Sureway, Inc. In OK, it is Assurant Service Protection, Inc. All of these companies operate under the trademark, Assurant Solutions.

  5. 5) What is the cost of Device Protection+ coverage?

    The cost for Device Protection+ on your phone, standard battery and standard charger is either $6.99 or $8.99 a month depending on your device. The cost will be automatically billed monthly on your wireless bill.

  6. 6) What is the deductible for Device Protection+ coverage?

    There is a non-refundable deductible depending on your specific device. Please visit mywirelessclaim.com for specific deductible costs for your device.

  7. 7) Who can purchase coverage?

    All post-pay U.S. Cellular customers who are billed monthly for their wireless service can purchase coverage, as well as all Prepaid Wireless customers on the auto-refill program.

  8. 8) How am I billed for Device Protection+?

    You will be billed each month directly on your wireless service bill from U.S. Cellular. The plan cost will be shown as a separate charge and will appear on the bills after your enrollment date.

  9. 9) Does automobile or homeowners insurance cover wireless equipment?

    Most car insurance policies do not cover Devices because they are not permanently installed in the car. Many homeowner's insurance policies may not cover Devices unless a rider is added to the policy at an additional premium. Also, wireless equipment used for business is normally excluded under homeowner's policies. Most deductibles on automobile and homeowners policies are high enough to make coverage of Devices impractical.

  10. 10) Why do I need mechanical or electrical failure coverage when Devices come with a warranty?

    Manufacturers generally provide a 12-month warranty. The mechanical andelectrical breakdown coverage provided with Device Protection+ will begin after the manufacturer's warranty expires.

  11. 11) Can I easily cancel the Device Protection+?

    Yes. You can cancel your Device Protection+ coverage at any time by notifying us in writing or returning the contract to us. The person paying the premium will receive aprorated unearned premium refund or credit, if applicable, within 15 days in accordance with the terms of your contact or applicable law.

  12. 12) Do I need to purchase a full year of coverage at one time?

    No. The Device Protection+ cost is billed on a month-to-month basis and will automatically continue unless you cancel coverage or for non-payment of your wireless bill.

  13. 13) What is the maximum number of claims I can file in one year?

    There is no maximum number of claims. There is a maximum $1,500 limit per occurrence.

  14. 14) Do I need to return the device that I reported as damaged?

    Yes. Damaged or malfunctioning devices must be returned to us within 10 days to avoid a replacement and processing fee up to $250. To make the process easy we supply instructions and a pre-paid/addressed label with your replacement device.

  15. 15) When is a police report required?

    If you file a claim involving theft, you must file a police report, in the jurisdiction where the incident occurred, and obtain a police report number.

    For assistance call 1-800-480-0167, Monday - Friday 6:00 AM - 11:00 PM, Saturday 8:00 AM - 11:00 PM, and Sunday 9:00 AM - 7:00 PM CST.

  16. 16) How long do I have to file a claim?

    You must file the claim within 90 days of the incident, unless otherwise required by state law. You can visit mywirelessclaim.com or call 1-800-480-0167 to file a claim.

  17. 17) When will I receive my replacement device?

    You'll have free next business day delivery, when available, for approved claims.

  18. 18) What type of a replacement device will I receive?

    Once your claim is approved, we will replace your device with a reconditioned model of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality.

  19. 19) Who administers the Plan?

    The Plan is administered by The Signal in all states, except WI, where Federal Warranty Service Corporation is the Administrator.

  20. 20) Where can I learn more about data protection features for my smartphone or tablet?

    You can learn how to access data protection features and more by visiting mywirelessclaim.com.