Support


Device Protection+ FAQ

  1. 1) What is Device Protection+?

    Device Protection+ covers your device in the event of mechanical or electrical breakdown, accidental damage—including liquid damage, loss or theft. Mechanical and electrical breakdown coverage begins after the manufacturer’s warranty expires. For Certified Pre-Owned (CPO) devices, the coverage begins upon enrollment.

  2. 2) What is covered?

    Device Protection+ covers your device, standard battery, standard charger and SIM (if applicable to your device). Accessories provided as part of your original device purchase are covered only in the event of the simultaneous damage, loss or theft of both the device and accessory.

  3. 3) What does Device Protection+ not cover?

    Some exclusions are: corrosion or rust; pre-existing condition; failure to follow manufacturer's maintenance recommendations; delay or loss of market, loss of income or interruption of business; intentional and/or dishonest acts; repair or service. Regardless of the cause of loss, we will not pay the costs which are recoverable under any product warranty. Refer to coverage documents for a complete list of exclusions.

  4. 4) Who provides the coverage?

    Property insurance coverage is underwritten by American Bankers Insurance Company of Florida (NAIC 10111; Principal Address: 11222 Quail Roost Drive, Miami, FL 33157, 1-305-253-2244; Jurisdiction: Washington, D.C. and all states in the United States; Domicile: Florida) in all states, except MN, where American Reliable Insurance Company is the Underwriter. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except CA, where it is Sureway, Inc., and OK, where it is Assurant Service Protection, Inc. The Signal CA license is 0D79676, 676 E. Swedesford Rd., Ste. 300, Wayne, PA 19087, 1-610-341-1300. For CA customers, the California Department of Insurance consumer hotline is 1-800-927-4357. For MD customers, the Maryland Department of Insurance consumer hotline is 1-800-492-6116. Companies providing Device Protection+ all operate under the trade name Assurant Solutions.

  5. 5) What is the cost of Device Protection+ coverage?

    The cost for Device Protection+ is $6.99 per month for each basic phone, modem, Mobile Hotspot, Messaging Plus, Home Phone*, and router or $8.99 per month for each Smartphone and tablet.
    *Home Phones are fixed wireless terminals.

  6. 6) What is the deductible for Device Protection+ coverage?

    There is a deductible of $50, $100, $150 or $175, depending on your specific device. Please visit mywirelessclaim.com to view your deductible.

  7. 7) Who can enroll in Device Protection+?

    All post-pay U.S. Cellular customers who are billed monthly for their wireless service can enroll in Device Protection+, as well as all Prepaid Wireless customers on the auto-refill program.

  8. 8) How am I billed for Device Protection+?

    Device Protection+ will be added and appear as an individual line item on your monthly U.S. Cellular bill.

  9. 9) Does my automobile or homeowners insurance cover my wireless device?

    Your automobile and homeowners insurance policy may cover your device, but Device Protection+ would be primary to any such coverage.

  10. 10) Why do I need Device Protection+ when devices come with a warranty?

    New devices generally come with a manufacturer’s warranty that only covers mechanical and electrical breakdown for 12 months. Certified Pre-Owned (CPO) devices do not have a manufacturer’s warranty. With Device Protection+, customers will have mechanical and electrical breakdown coverage once the manufacturer’s warranty expires or upon enrollment for CPO devices.

  11. 11) Can I easily cancel Device Protection+?

    Yes. You may cancel Device Protection+ at any time by notifying us in writing, returning the contract to us or by calling 1-888-944-9400. You will receive a prorated refund or credit, if any, of your unearned premium within the applicable time frame required by law.

  12. 12) Do I need to pay for a full year of coverage at one time?

    No. The Device Protection+ cost is billed on a month-to-month basis and will automatically continue unless you cancel coverage or for non-payment of your wireless bill.

  13. 13) What is the maximum number of claims I can file in one year?

    There is no maximum number of claims. There is a maximum limit of $1,500 per covered loss.

  14. 14) Do I need to return the malfunctioning ordevice that I reported as malfunctioning or damaged?

    Yes. Malfunctioning or damaged devices must be returned using the enclosed prepaid envelope that came with your replacement device, within 10 days of receiving it, to avoid an unrecovered equipment fee of up to $250. Refer to the Quick Start Guide, provided with your replacement device, for detailed instructions on how to return the malfunctioning/damaged device.

  15. 15) When is a police report required?

    If you file a claim involving theft, you must file a police report, in the jurisdiction where the incident occurred, and obtain a police report number.

  16. 16) How long do I have to file a claim?

    You must file the claim within 90 days of the incident, unless otherwise required by state law. You can visit mywirelessclaim.com or call 1-800-480-0167 to file a claim.

  17. 17) When will I receive my replacement device?

    You'll have free next business day delivery, when available, on approved claims.

  18. 18) What type of a replacement device will I receive?

    Once your claim is approved, we will replace your device with a reconditioned model of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality.

  19. 19) Who administers the Plan?

    Device Protection+ is administered by The Signal, LP in all states except WI, where the administrator is Federal Warranty Service Corporation.

  20. 20) Where can I learn more about data protection features for my Smartphone or tablet?

    You can access the data protection features and more at mywirelessclaim.com.