Support


Upgrade Program FAQs

  1. 1) Who is eligible for the U.S. Cellular® Upgrade Program?

    Any new or existing U.S. Cellular customer who is eligible for an upgrade and whose account is in good standing may participate. All applicants are subject to a credit approval.

  2. 2) Are there additional charges?

    Sales tax and an activation fee are charged on your new device at the time of sale. There is no down payment.

  3. 3) Is a contract required with the U.S. Cellular Upgrade Program?

    The Upgrade Program requires that you sign an installment agreement to pay for the device in monthly payments. If you cancel your wireless service, the remaining unpaid balance on the device is due. A Wireless Customer Service Agreement (voice and data service) is required.

  4. 4) What devices are eligible for the Upgrade Program?

    A variety of devices are eligible for the Upgrade Program, including Smartphones.

  5. 5) Do I own the device? Or is this a leasing offer?

    The financed device is yours and you're responsible for the monthly payments. You're also responsible for any loss, theft, or damage to the device — both during the installment agreement period and after. We recommend you purchase the optional Device Protection+ to protect your investment.

  6. 6) How do I get a new device every year with the program?

    After your 12th monthly installment payment under a 24 month plan, if your wireless account is in good standing, you can trade in your device. The device must be fully functional and in good physical condition. Select a new device under a new installment agreement.

  7. 7) How do I get a new tablet with the program?

    You can finance a tablet over a 24 month period, but tablets are not eligible for the 12 month Upgrade Program.

  8. 8) When I trade in my Smartphone after 12 months and get a new one, what's the length of my new installment plan?

    When you trade in your Smartphone, no further installments are billed for the original Smartphone. You'll start over with a new installment plan on your new Smartphone. Currently available installment plans are 24 months.

  9. 9) Will I be able to pay off my Smartphone early?

    Yes, you have the option to pay off your installment agreement, but the full outstanding balance will be due immediately.

  10. 10) What payments are due if I cancel the Upgrade Program?

    The full outstanding balance on your installment agreement becomes due.

  11. 11) What if I don't want to trade in my device after 12 months and I want to keep it?

    You don't have to trade in the device, you own it. After 12 payments, you can trade it in and upgrade to a brand new device — again with no down payment — or you can keep using the device and have no additional payments after 24 months.

  12. 12) What if the device isn't in good working condition when it's time to trade it in at 12 months?

    The device must be in good physical condition and fully functional to trade it in. If the device isn't in good working condition, you'll be responsible for the remainder of your installment payments. Or, if you have Device Protection+, you may file a claim and pay the deductible for a replacement device, then trade in the replacement.