Installment Pricing Early Upgrade Program FAQs
1) Who is eligible for the U.S. Cellular® Early Upgrade Program?
Any new or existing U.S. Cellular customer who is eligible for an early upgrade and whose account is in good standing may participate. All applicants are subject to a credit approval.
2) Are there additional charges to participate in the Early Upgrade Program?
There is no additional fee to participate in the Early Upgrade Program. As with other device purchases, sales tax and an activation fee are charged on your new device at the time of sale. There is no down payment for well qualified customers.
3) Is a contract required with the U.S. Cellular Early Upgrade Program?
The Early Upgrade Program requires that you sign an installment agreement to pay for a Smartphone device in monthly payments. If you cancel your wireless service, the remaining unpaid balance on the device is due. A Wireless Customer Service Agreement (voice and data service) is also required. If you cancel your wireless service, the remaining unpaid balance on the device is due.
4) What devices are eligible for the Early Upgrade Program?
A variety of Smartphone devices are eligible for the Early Upgrade Program.
5) Do I own the device? Or is this a leasing offer?
This is not a leasing program. The device is yours and you're responsible for the monthly payments. You're also responsible for any loss, theft, or damage to the device — both during the installment agreement period and after. We recommend you purchase the optional Device Protection+ to protect your investment.
6) How do I get a new device with the Early Upgrade program?
After your 12th installment payment on a 20-month plan, 18th installment payment on a 24-month plan, and 24th installment payment on a 30-month plan, if your wireless account is in good standing, you can turn in your current Smartphone device. The device must be fully functional and in good physical condition. You may then select a new Smartphone device under a new installment agreement.
7) How do I get a new tablet with the program?
You can purchase a tablet with installment pricing, but tablets are not eligible for the Early Upgrade Program.
8) When I turn in my Smartphone and get a new one, what's the length of my new installment plan?
When you trade in your Smartphone, no further installments are billed for the original Smartphone. You'll start over with a new installment plan on your new Smartphone. Currently, available installment plans are 20 months with a 12 payment upgrade, 24 months with an 18 payment upgrade, and 30 months with a 24 payment upgrade.
9) Will I be able to pay off my Smartphone early?
Yes, you have the option to prepay additional installments or the remaining balance at any time.
10) What payments are due if I cancel my wireless service?
The remaining balance on your installment agreement becomes due.
11) What if I don't want to turn in my device and I want to keep it?
Device turn in is only required if you choose to upgrade early. If you elect not to upgrade early you can continue to make your monthly installment payments until all payments under your installment agreement have been completed. When all your installment payments have been made, you can continue to use your device and have no additional installment payments. Alternatively, you may upgrade to a new device, to take advantage of a new promotion.
12) What if the device isn't in good working condition when it's time to upgrade early and trade it in?
The device must be in good physical condition and fully functional to trade it in. If the device isn't in good working condition, we will not accept your device and you will be responsible for the remainder of your installment payments. Or, if you have Device Protection+, you may file a claim and pay the deductible for a replacement device, then trade in the replacement.