Support


Installment Pricing Early Upgrade Program FAQs

  1. 1) Who is eligible for the U.S. Cellular® Early Upgrade Program?

    Any new or existing U.S. Cellular customer who is eligible for an early upgrade and whose account is in good standing may participate. All applicants are subject to a credit approval.

  2. 2) Are there additional charges?

    Sales tax and an activation fee are charged on your new device at the time of sale. There is no down payment.

  3. 3) Is a contract required with the U.S. Cellular Early Upgrade Program?

    The Early Upgrade Program requires that you sign an installment agreement to pay for the device in monthly payments. If you cancel your wireless service, the remaining unpaid balance on the device is due. A Wireless Customer Service Agreement (voice and data service) is required.

  4. 4) What devices are eligible for the Early Upgrade Program?

    A variety of devices are eligible for the Early Upgrade Program, including Smartphones.

  5. 5) Do I own the device? Or is this a leasing offer?

    This is not a leasing program. The device is yours and you're responsible for the monthly payments. You're also responsible for any loss, theft, or damage to the device — both during the installment agreement period and after. We recommend you purchase the optional Device Protection+ to protect your investment.

  6. 6) How do I get a new device with the Early Upgrade program?

    After your 18th monthly installment payment under a 24 month plan, if your wireless account is in good standing, you can turn in your current device. The device must be fully functional and in good physical condition. You may then select a new device under a new installment agreement.

  7. 7) How do I get a new tablet with the program?

    You can purchase a tablet with installment pricing, but tablets are not eligible for the Early Upgrade Program.

  8. 8) When I turn in my Smartphone after 18 months and get a new one, what's the length of my new installment plan?

    When you trade in your Smartphone, no further installments are billed for the original Smartphone. You'll start over with a new installment plan on your new Smartphone. Currently, available installment plans are 24 months with an 18 month upgrade.

  9. 9) Will I be able to pay off my Smartphone early?

    Yes, you have the option to prepay additional installments or the remaining balance at any time.

  10. 10) What payments are due if I cancel my wireless service?

    The remaining balance on your installment agreement becomes due.

  11. 11) What if I don't want to turn in my device after 18 months and I want to keep it?

    Device turn in is only required if you upgrade early, however, it is not required. If you elect not to upgrade early you can continue to make your monthly installment payments until all 24 installment payments have been completed. When all your installment payments have been made, you can continue to use your device and have no additional installment payments. Alternatively, you may upgrade to a new device, to take advantage of a new promotion.

  12. 12) What if the device isn't in good working condition when it's time to trade it in at 18 months?

    The device must be in good physical condition and fully functional to trade it in. If the device isn't in good working condition, you'll be responsible for the remainder of your installment payments. Or, if you have Device Protection+, you may file a claim and pay the deductible for a replacement device, then trade in the replacement.