Support


Roaming FAQs

  1. 1) What is roaming?

    If you are outside of your U.S. Cellular® calling area when using your wireless phone, then you are considered to be roaming. Your calling area is indicated on the map that appears in the your plan brochure - view these maps on-line. Depending on the plan you chose, this area might cover a portion of a state, several states or all of the United States. When you travel outside this calling area, you are roaming into properties of another wireless carrier's cellular system. In most cases, your phone's "Roam" indicator will illuminate when you are outside your calling area.

    Roaming charges refer to those charges that you incur when using your wireless phone outside your calling area. These charges will include a per minute charge for airtime.

    All of our new Belief Plans have National coverage, which means you won't have to worry about roaming charges. Learn More About Belief Plans

  2. 2) How do I place a call when I'm outside my calling area?

    To place a call when roaming outside of your calling area, dial the complete 10-digit number (area code + the number). (Roaming and long-distance charges may apply to your calls, depending on your specific calling plan.)

    If you encounter any difficulties making or receiving calls while roaming, you can contact U.S. Cellular's Roaming Support Center. We are available 24 hours a day and can be reached toll-free at 1-888-872-7462. You can also call 611 (always a free call) from your wireless phone. This will connect you to the customer service department of the carrier in whose network you are roaming. They can then assist you.

  3. 3) Can I receive calls anywhere in the United States if I have my wireless phone turned on?

    Yes. U.S. Cellular is a member of the largest automatic call delivery service in the country. While you're traveling throughout North America, a caller need only dial your wireless telephone number to reach you. Callers from your home area can continue to reach you by dialing your 7 digits. The call is automatically forwarded to you.

    For each call you answer, you may be charged a Roaming or Expanded Local Calling Rate for the area you are visiting, as well as any applicable long-distance rates.

    Note: Since wireless networks are based on radio signals, you may not be able to place or receive calls in some areas due to loss of signal or problems involving another carrier's network. Should you require technical assistance while roaming, call U.S. Cellular's 24-hour Roaming Support Center at 1-888-872-7462.

  4. 4) What is an Expanded Local Calling Area?

    Pertaining to customers on older "Local Plans" only: "Anytime minutes" are applicable only within the "Local Calling Area". In addition to this area, there is also an "Expanded Local Calling Area". When using your wireless phone to make a call from this "Expanded Local Calling Area", you will be charged your local per minute rate for every used minute instead of a roaming rate. (Roaming rates are applicable when you travel outside the "Expanded Local Calling Area")

  5. 5) How can I avoid roaming charges?

    If you travel frequently and don't want to worry about incurring roaming charges, you should consider a national calling plan. With a national plan, you pay no roaming or long-distance charges no matter where you go in the United States. (Toll-free calling applies when the call is placed from your home calling area to anywhere within the 50 United States and Washington, D.C. Some restrictions apply; please write to us or visit your nearest U.S. Cellular store for details.)

  6. 6) Am I charged long-distance fees if someone from another area calls me on my wireless phone?

    If your calling plan includes toll-free calling, and you are in your U.S. Cellular "Local Calling Area" or "Wide Area Calling Area" no long distance charges will apply when you receive a call. The minutes used during a call will be deducted from your included monthly "Anytime Minutes."