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Press Room FAQs

  1. 1) What is U.S. Cellular's company history?

    Telephone and Data Systems (TDS) was established in 1968 by LeRoy T. Carlson, an entrepreneur from Chicago. In 1983, U.S. Cellular was founded as the cellular communications division of TDS. U.S. Cellular offers unique benefits not offered by other carriers, including a valuable rewards program that recognizes customer loyalty, and points can be used to upgrade to the latest 4G LTE devices faster as well as accessories and ringtones. Currently, U.S. Cellular serves approximately 4.9 million customers in 23 states.

  2. 2) Where is U.S. Cellular's headquarters?

    U.S. Cellular is headquartered in Chicago with customer care centers in Cedar Rapids, IA, Knoxville, TN, Tulsa, OK, and Waukesha, WI.

  3. 3) How many associates does U.S. Cellular have?

    U.S. Cellular is honored to have 6,000 customer-focused, passionate associates.

  4. 4) What states currently fall under U.S. Cellular's network scope?

    U.S. Cellular has a high-speed nationwide network with operations in the following 23 states: California, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia and Wisconsin.

  5. 5) What kind of network does U.S. Cellular use?

    U.S. Cellular operates a fourth generation (4G) Long Term Evolution (LTE) network along with a CDMA (Code Division Multiple Access) 3G 1XRTT network.

  6. 6) What is the status of U.S. Cellular's 4G LTE network?

    Currently, nearly 90 percent of customers have access to 4G LTE speeds that are up to 10 times faster than 3G. The company offers several 4G LTE devices, including smartphones, tablets and connected devices.

  7. 7) What awards has U.S. Cellular won?

    For a complete list of awards, http://www.uscellular.com/about/awards.html

  8. 8) What has been U.S. Cellular's recent earnings performance?

    For more information about U.S. Cellular's recent operating performance, please visit the Latest Quarterly Resultssection found at our Investor Relations page.

  9. 9) What service plans are offered at U.S. Cellular?

    U.S. Cellular's Shared Connect plans include unlimited minutes and messaging and provide customers flexibility in choosing a data plan to match how they use their wireless devices. Customers can share a single bucket of data among their smartphones, basic phones, tablets, hotspots and wireless modems. U.S. Cellular offers the most Shared Connect options of any carrier and its plans are the only ones in the marketplace that come with a valuable rewards program that recognizes customer loyalty. For more information, visit: http://www.uscellular.com/plans/index.html.

  10. 10) What is U.S. Cellular's corporate social responsibility program?

    Please visit our Community Outreach page for more information.

  11. 11) What is U.S. Cellular's stance on texting while driving?

    At U.S. Cellular, we support CTIA — The Wireless Association's efforts to promote proper use of cell phones. We encourage our customers to follow some common sense advice, such as pulling over when dialing phone numbers or sending and reading text and e-mail messages. Cell phones, when used responsibly, are a benefit to public safety by providing a lifeline to drivers when help is needed during an emergency.