1) Who is eligible for Prepaid Wireless?
The good news is, anyone is eligible for Prepaid Wireless from U.S. Cellular! You don't need to sign an annual service contract, you'll never get a monthly bill and no credit checks are necessary.
2) How do I know if Prepaid Wireless is right for me?
Prepaid Wireless can be an ideal solution for anyone, especially:
Budget-conscious and safety-conscious people who want to control their spending
Parents who want to get wireless phones for their kids
Businesses that want to track wireless spending by their employees
Anyone who is living in an area on a temporary basis, such as college students, military personnel and vacationers
Anyone who wants a wireless phone without undergoing a credit check
Anyone who does not want to sign a contract
3) Is a service contract required to obtain the phone?
No. Annual service contracts are not required to obtain a phone.
4) I already have a wireless phone. Do I have to buy a new phone to use Prepaid Wireless?
Prepaid Wireless service works with many U.S. Cellular wireless phones. Most smartphones are not yet available for Prepaid Wireless. Please check with your local U.S. Cellular store if you have a phone and are not sure if it is compatible.
5) What features do I get with Prepaid Wireless?
Call Waiting, 3-Way Conferencing, Caller ID (where available) & Voicemail are included in all Prepaid Wireless plans.
6) What features can I add to my Prepaid Wireless?
Text, Picture, and Video Messaging
Choose the Messaging plan that's right for you. Our Pay-As-You-Go option enables you to send messages at 25¢ per message and our unlimited plan gives you the freedom to send as many as you'd like without worrying about overages. Incoming messages are always free and unlimited. Learn more about our messaging options
International Long Distance
Click here to view International Rates
Device Insurance - $5.95 per month
Replace or repair your phone if it is lost, stolen or damaged. Instant Refill required.
Learn more about Device Insurance
7) How do I know how many minutes I've used this month?
Call Customer Service by dialing 611 from your handset to hear information on your remaining minutes for the month.
8) How do I know how much money is in my Prepaid Wireless account at any time?
You can easily check how much money is on your Prepaid Wireless account at any time by dialing #BAL (#225) from your wireless phone. This is a free call.
9) How much do calls cost with Prepaid Wireless?
Your rate depends on the calling plan you select. Rates are as low as 10¢/minute in our Pay-As-You-Go Plan, including nationwide long distance.
10) How can I add money to my account?
There are 2 easy ways to replenish your Prepaid Wireless account.
Cash Refill: Visit any U.S. Cellular retail store or authorized Prepaid Wireless refill location to refill your account. The in-store minimum refill is $5. Find a U.S. Cellular retail or agent location near you
Auto Refill: The convenient way to be sure your account doesn't run out of airtime. There are 3 easy ways to refill instantly. If you choose to set up monthly Instant Refills, your credit/debit card will be automatically charged on a specific day of the month, when your balance is an amount you pre-select, or at your convenience by dialing #ADD (#233) from your U.S. Cellular Phone.
Monthly AutoFill - You select which day you want your account refilled. Your refill is automatically processed on that day every month for the amount you request
Balance AutoFill - Your refill is automatically processed, for the amount you request, whenever your balance falls below $10
Anytime Instant Refill - All Instant Refill customers can refill with just a call. Dial #ADD (#233) on your cell phone and follow the prompts to complete your refill. This feature is not available for prepaid wireless modem customers.
11) Can I use Prepaid Wireless outside of my home service area?
Yes. Be aware that calls made from anywhere outside your designated home service area are charged a roaming rate when service is available. The roaming rate is 29¢ per minute, including long distance. Roaming is limited and some restrictions apply; refer to the map for more details, or call Customer Service at 611 from your wireless phone or 1-888-944-9400 for more information. View network coverage map
12) What other fees are associated with Prepaid Wireless?
A one-time $30 or $50 activation fee may apply, depending on your plan. Long-distance calls made from the home service area to anywhere in the nation are included in your airtime rates.
13) What prepaid phones are available to U.S. Cellular customers?
Shop now for U.S. Cellular Prepaid phones