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Picture & Video Messaging FAQs

  1. 1) What is Picture and Video Messaging?

    Picture and Video Messaging allows you to send and receive picture and video messages right from your wireless device. Pictures and videos can also be sent to the U.S. Cellular Online Album where they can be stored, edited, and shared with others. U.S. Cellular customers can also exchange picture and video messages with customers of partnered carriers.

    In the wireless communications industry, Picture Messaging is often referred to as MMS, or Multimedia Messaging Service (MMS), and MMS is the underlying technology for U.S. Cellular's Picture and Video Messaging Service.

  2. 2) Who can receive my picture and video messages?

    • U.S. Cellular customers subscribed to Picture and Video Messaging
    • Anyone with an email address
    • U.S. Cellular customers not subscribed to Picture and Video Messaging (via the U.S. Cellular Online Album)
    • Most other wireless carrier customers subscribed to a Picture and Video Messaging service
  3. 3) Who can send me picture and video messages?

    • U.S. Cellular customers subscribed to Picture and Video Messaging
    • Most other wireless carrier customers subscribed to a Picture and Video Messaging service
    • Anyone can send pictures to your phone by sending from their computer to your free U.S. Cellular Picture and Video Messaging e-mail address
  4. 4) How are pictures and videos sent?

    Snap a photo or shoot a video clip and send it to any valid wireless telephone number or email address. You can even personalize pictures with text and sound.

  5. 5) How are pictures and videos received?

    Recipients will receive the picture or video message directly on their phone or a text message that provides a link to the U.S. Cellular Online Album with a password for viewing the picture online.

  6. 6) How am I Billed?

    All of our current plans offer unlimited picture and video messages to be sent or received from your device.

    For older plans, you pay only for the transmission of messages you send, based upon your Picture and Video Messaging usage plan. With these plans, you will be charged for picture and video messages sent from your phone, even if not delivered to the intended recipient. A common reason for non-delivery is sending a message to an invalid email address or telephone number.

  7. 7) What kinds of files can be emailed using Picture and Video Messaging?

    Picture and Video Messaging Service can accommodate files of many types including:

    • Pictures: jpg, gif, bmp, png
    • Sound: qcelp, mid, midi
    • Presentations: smil
    • Text: plaintext, html
    • Videos: avi, mpeg, wmv

    To make the service even easier to use, some file types are automatically converted and/or resized so that they can be properly displayed on your device. File compatibility and size limitations vary by device model.

  8. 8) What are the size limitations for picture and video messages?

    Picture and video messages sent between devices are only limited by the device itself. For videos, 15 seconds is a good rule of thumb for maximum length. Incoming picture and video messages from email are limited to 5MB.

    For emails greater than 5MB: If an email is sent to a Picture and Video Messaging device that exceeds the 5MB limit, the person sending the email will receive a 'Message Failure' email to indicate that the message is too large and therefore was unable to be sent. You can check the total size of the email being sent to help predict if the email will exceed this limit.

    For emails less than 5MB, the file will be reduced to a size the phone can handle. The conversion process will lessen the quality of the picture or video along with the file size.

  9. 9) Where Does U.S. Cellular Offer Picture and Video Messaging?

    Picture and Video Messaging service is available in all U.S. Cellular service areas.

  10. 10) What are the Terms and Conditions for Picture and Video Messaging Service?

    Picture and Video Messaging requires a U.S. Cellular-approved phone and usage plan. Picture and Video Messaging is not available in all areas. You may be charged for picture and video messages sent from your device, even if not delivered to the intended recipient due to system or compatibility issues. U.S. Cellular is not responsible for content of pictures or videos.